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David's Bridal Naperville IL
- Bridal
- Naperville, IL
About this business
Location details
530 IL Route 59, Naper Plaza West, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Yes I was Greeted at the door, I did find something, I went into the fitting room and there was no mirror to see how it looked on me I am the mother of the groom I Shop alone. I need to see myself in the dress I could not zip the dress all of the way up because the zipper was in the back so I was not going to step out of the fitting room to look at myself in the mirror. PUT MIRRORS IN YOUR FITTING ROOMS! Left without seeing the dress on me. Very disappointed....going to Von Maur. I should have started there.
Pretty disappointed in David’s bridal! Two of my bridesmaids had terrible experience with the alterations department! One of the girls dresses look like a potato sack and basically had to remake her dress with all the alterations done to it. The other dress was gaping fabric in the front and bunching together. $110 in alterations to fix a mistake “that wouldn’t be that noticeable in pictures” and offered her $34 off the dress. Which in total from over $300! Poor customer sensitivity!! Had I known this is how customers are tr... read more
the alterations were very bad.
Business response:
Hello Brenda, we are so sorry to hear that you are disappointed with your visit with us. Concerns about alterations are important to us and we take them very serious. We want our customers to be happy with each of our services. Please email us at DBCares@dbi.com (Attn:Steven E) if you would like to speak further. Thank you, Steven E
Do not go there! My daughters dress wasn’t done on time. The alterations were hideous. Had to pick a different dress from the floor less than 48 hours before her wedding. So disappointed in them.
Business response:
Hello Kristin, we are so sorry to hear that you are disappointed with your daughter's visit with us. We cannot apologize enough to hear of her recent experience at our Naperville location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
My sister gets married Saturday and it’s Thursday. The dress still isn’t done.... she showed up for her final dress fitting and it’s a mess. Shame on you!
Business response:
Hello Samantha, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
DO NOT RECOMMEND. We went to look at bridesmaid dresses. We told the woman the wedding was in June. Only 3 out of 5 girls were actually there and we were just going to get ideas. The woman told us if we didn't order our dresses RIGHT NOW there's no way we would get them in time. Freaking out and feeling like we had no choice we picked one we thought would work for everyone. 3 of us decided to order them online and low and behold they're being delivered to us in one week from today. The girl in store said we wouldn't get them... read more
Business response:
Hello Amanda, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com. Thank you, BrittianyD.
Just be sure to get an honest return policy explained to you when you purchase. Unfortunately I was told that if I ever had second thoughts or wanted to exchange the dress that if it wasn't altered that I could do so. I believe that they neglected to say 'with in 90 days', of which I would have adhered to and remembered. Just a heads up to brides shopping here, I'm glad I called before going in for my second appointment.
Business response:
Hello Sarah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. If you would like to discuss this matter further, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Business response:
Hi Denise, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. – (Insert City/Store Location)). Thank you, Christine G.
Awful experience here. Stylist didn't listen to any of my feedback, she didn't pull dresses until after I was in one, so there was a lot of standing around, and every dress she pulled was hideous even though I had brought inspo pictures. Then she tried to sell me on the dress I said was the least ugliest. It was such a waste of time. In the hour I was there, I tried on maybe 7 dresses, compared to dozens at other shops in the same amount of time.
Business response:
Hello Sarah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Frequently asked questions about David's Bridal Naperville IL
How is David's Bridal Naperville IL rated?
David's Bridal Naperville IL has a 4.7 star rating with 2,849 reviews.
When is David's Bridal Naperville IL open?
David's Bridal Naperville IL is open now. It will close at 7:30 p.m.