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David's Bridal Pineville NC
- Retail
- Pineville, NC
About this business
Location details
The Centrum Shopping Center, 10420-D Centrum Parkway, Pineville, NC, 28134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
i was a Bridesmaid in a wedding and ordered my dress in the Raleigh, NC store and had no alterations to be done. i had it shipped to my home as I live in Charlotte, NC The wedding was canceled very shortly after I got the dress. i tried to return it and they would not give me my money back. I lost $300.00 or more and did try to talk to someone but stuck with a dress for a cancelled wedding. Remember it had no alterations in original box shipped in. i will NEVER EVER RECOMMEND DAVIDS BRIDAL EVER! There are many stores ar... read more
Business response:
Hello Linda, we would like to apologize for the frustrations you've had with us. We strive to make our return service as easy as possible, and appreciate your feedback in this. We will be re-evaluating our current policies to provide a better experience in the future. Thank you, DBI
This was the first place I made an appointment and went to try on wedding dresses. I was so excited and happy to be there but from the moment I walked in the door it was nothing but discouraging and disappointment. My entire party and I have never been treated so poorly and made feel so unimportant on a day that should be filled with excitement and joy! My “stylist” seemed to have little to no knowledge about what she was doing nor cared about my needs at all. Her comments to our questions were not only rude but belittling.... read more
Business response:
Hello Chelsea, We are terribly sorry to hear that your time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
RecommendedChloe was my personal Assistant, she was wonderful. Also assisting in my daughter's Maid of honor Dress. She is a great assistant even though it was a Busy Saturday
Business response:
Thank you so much for your kind words, Lisa Davis. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
While I would love to recommend this store, as I had amazing in-store experiences with consultations from Dayana and Kathy, I cannot, as my latest over the phone experience was an absolute nightmare. Due to Gov. Coopers restrictions on weddings (which was not announced until after this purchase) I had to move my wedding date. Due to this change, one of my bridesmaids will no longer be able to be in my wedding. I called the store in order to inquiry about a refund on a single, $150 bridesmaid dress that had never even been to... read more
Business response:
Hello Tori, thank you for taking the time to share your feedback. We are terribly sorry to hear that we let you down during your journey with our team. While we do have certain policies we are required to follow, we understand the frustrations this process has caused and sincerely apologize. Please email us at DBCares@dbi.com (attn:Pineville) with all details above and we would be happy to get you in contact with the District Manger as requested. Best, DBI
It’s been a week since my wedding (June 13th). I decided to give myself time to find the words to express how deeply disappointed I am in David’s Bridal. In January, my bridesmaids ordered their dresses. They were sent emails saying their dress would be delivered the middle of March. The delivery date came and went... no dresses. Fast forward to MAY, still no dresses. One of my sweet bridesmaids decided to call and find out what the deal was. They were assured their dress would be delivered soon. Two weeks before my wedding,... read more
Business response:
Hello Erin, we sincerely apologize that your parties dresses have been delayed. We understand your frustrations and will work with our team to improve moving forward. So that we can look into this for you and better assist you all, please email us at DBcares@dbi.com (Attn:Pineville) with all information above. Best, BrittianyB.
Trying to return my bridesmaid dress has been a nightmare. Have text messages from David’s bridal telling me I can return my dress and get a full refund once the store opens .I talked to a sales associate who also confirmed I would be able to get a full refund once the store open. I called today and was told I can’t return my dress because it’s past the deadline. How can I return something when the store is closed due to Covoid-19 and corporate won’t take it. All I want is a refund and then to honor what they said
alterations are over priced....paid more in alterations almost than the dress...it was like paying twice for a plain dress....
Business response:
Hello Christina, thank you for your feedback. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
I actually arrived ten minutes late due to unforeseen circumstances and DB was very understanding especially in addition to me telling them I was no longer searching for bridal but bridesmaid dresses instead.
Business response:
Hi Erica ! We are so happy to hear that you enjoyed your time with our team! Thank you for your wonderful feedback! Best, BrittianyD.
Frequently asked questions about David's Bridal Pineville NC
How is David's Bridal Pineville NC rated?
David's Bridal Pineville NC has a 4.6 star rating with 3,155 reviews.
When is David's Bridal Pineville NC open?
David's Bridal Pineville NC is closed now. It will open at 10:30 a.m.