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David's Bridal Pineville NC
- Retail
- Pineville, NC
About this business
Location details
The Centrum Shopping Center, 10420-D Centrum Parkway, Pineville, NC, 28134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
I went in when today at 12pm when they opened to try a bridesmaid dress. I had the dress I needed, just wanted to make sure my size was still the same. When I asked for a dressing room they told me it would be 30 minutes. There weren’t a lot of people in there and they were telling everyone that. Why? 3 employees were standing at the register chatting. Then multiple others just walking around, some getting ready to help the others that were there. Why couldn’t someone let me in a dresses room for 2 minutes? I didn’t need any... read more
Business response:
Hello Tiffany, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service during each and everyone of their visits and we are so sorry that was not your experience. Please know that we will be sure to provide your concerns to our team to ensure better service in the future. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
We were just in there today looking for bridesmaids dresses and the lady at the front was very rude. They acted like they did not want to help us at all so we left to go some where else.
Business response:
Hello Amy, We are heartbroken to hear that your experience with David's Bridal was anything less than a full five star experience. We would love the chance to ensure improvements are made, and future visits with our team are more enjoyable. Please feel free to contact us at dbcares@dbi.com, (Attn: Brittany D. - Store Location/City) so we can speak with you further regarding your experience. Warmest Regards, Jill K.
Absolutely horrible. I purchased a dress there a couple months ago and was told by the manager at the time that I couldn’t get a refund but I could always exchange it for something else in the store. Sounds great right! Except that the manager today looked at me like I had 4 heads when I told her what I was told before. To be exact her response to me was “a manager never would have told you that” so now I’m a liar! The customer service was pitiful, and the “stylist” helping us, bless her, she tried, but they need to give the... read more
Business response:
Hi Lindsey, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
NEVER going here again and NEVER recommending them to anyone. After getting my bridesmaids fitted for the dresses we requested, the staff told us they were "unable to order the dresses" and couldn't even give a direct answer as to why. Apparently the dresses they offer are not available as advertised. Don't waste your time.
Business response:
Hello Victoria, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Brittiany D). Thank you, Steven E
My Grandaughter's dress was ordered on the 23rd of September, with me and my husband and our 2 year old grand at the counter. When I called on the 9th to inquire of the time to pick up the WHITE version of the dress she tried on that day, the system and the reps tell us that we TOOK the dress with us, not ordered it! The wedding is next Friday-- and we are now scrambling to find another dress( not at David's bridal though) So far, no resolution -- only, sorry but according to our records, you took it and the stylist that ... read more
Business response:
Hello Susan, we cannot apologize enough for the confusion regarding your granddaughters dress. So that we can investigate this further, please email us at DBCares@dbi.com (attn:BrittianyD) Thank you
My Maid of Honor and I came in just to look and see what style and type of dress she wanted. When we walked into the store the woman at the front was extremely rude and acted like we were not welcome in the store at all. I will never come back to this store. The customer service was awful.
I am leaving a two star review instead of giving this place one star because I did end up finding my dress here. However, this was in no way due to the help of any of the staff on site; my experience was terrible. I had looked at dresses at another large chain in a local shopping mall before making my appointment at this location of David's Bridal in Charlotte , NC. I knew that as a woman with a fuller figure and since wedding dresses run so small, that there was a good chance that I would be wearing a plus size dress. All d... read more
Business response:
Hello Scarlett, thank you for taking the time to share your feedback. We cannot apologize enough for your recent visit with our team. We understand your frustrations and certainly do not want any of our customers to be unhappy with their visit or their purchases. If you would like to discuss this further, please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you
Unable to find a dress elsewhere, I went to David's Bridal as a last resort. Before heading their way, my friend called to make sure we would be able to try on dresses. We were told we didn’t need an appointment, so we headed there immediately. As we walked into the store, we could see it was typical Saturday afternoon traffic. There was a short line of people to the front desk. Once we were greeted, I let the lady at the front know that I was looking for a ‘nontraditional’ wedding gown (essentially, a bridesmaid’s dress). S... read more
Business response:
Hello Hannah, thank you for taking the time to share your feedback. Shopping for a wedding gown is such a special moment and we’re disappointed that your visit fell short of your expectations.We at David's Bridal are committed to providing our customers with exceptional customer service. Please know that we will be sure to provide your concerns to our management team to ensure better service in the future. If there is anything further that we can assist you with please email us at DBCares@dbi.com. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Pineville NC
How is David's Bridal Pineville NC rated?
David's Bridal Pineville NC has a 4.6 star rating with 3,155 reviews.
When is David's Bridal Pineville NC open?
David's Bridal Pineville NC is open now. It will close at 7:30 p.m.