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David's Bridal Pineville NC
- Retail
- Pineville, NC
About this business
Location details
The Centrum Shopping Center, 10420-D Centrum Parkway, Pineville, NC, 28134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Absolutely the worse service ever! This store has messed up my whole bridal party order! And they don't answer the phone they do not put the correct information in their system. I hate this store with a passion!
Business response:
Hello Wynona, we are so sorry to hear how unhappy you are with our services. This is not the experience we intend for any of our customers. For more assistance, please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you
We had an appointment at 2 on Saturday. Our consultant worked with us and another group at the same time. We didn't get to start trying on dresses until 2:25. After we selected the dresses and get to the counter we were told they wouldn't be available in time for the brides wedding because they were custom made dresses. This kind of information is helpful to know during the selection process instead of when they are being paid for. Staff is spread too thin.
Business response:
Hello Melissa, we deeply apologize for this inconvenience. We understand your frustrations and will be sure to forward your concerns to our team to ensure better service in the future. If there is anything more than we can assist you with please let us know. Best, BrittianyD.
This store is terrible (Pineville NC). I purchased everything for my wedding here and spent thousands of dollars. I came back today with my mom and sister to get a mother of the brides dress for my sisters wedding and they wouldn't take 5 minutes to let our mom try on 3 dresses that we already had picked out. We live almost 2 hours from this store and as I said before we've done plenty of business here. There customer service is horrible. I'm pretty much done with David's Bridal or at least with this location. We'll shop els... read more
Business response:
Hello Amy. On behalf of David's Bridal I would like to offer our most sincere apologies. We are committed to offering quality service, and I am deeply sorry that we did not provide that for you. I would like to have someone from our management team reach out to you so we can rectify this. Please email me at dbcares@dbi.com (Attn:Brittiany) with your contact information so that we can do so. Thank you, Ellice J.
You can only try on dresses with an appointment? They don't even have 1 dressing room that they will let you try on anything! They have rooms not being used but because they don't have enough workers for each dressing room you can use them. This is not the first time Davids Bridal has disappointed us. I thought maybe we would give them another try but they still seem bitchy!
Business response:
Hello Roxanne, I apologize that you did not receive the full attention that you deserved. As we go into our busy season, we do our best to accommodate all of our guests. Please allow us the chance to restore your trust in our store. We would love to set you up with a comeback appointment when the store has less of a party like atmosphere. Thank you, Cierra S.
Rude employees...Never again...Won't get our business or our referrals.
Business response:
Hello Colleen, On behalf of David's Bridal I would like to apologize that you did not have a good experience on your recent visit. We value our customers and are committed to making every experience a positive one. I would love to have our management team follow up with you. Please send us an email to dbcares@dbi.com (Attn:BrittianyD). Thank you, Cierra S.
We were shopping today for my sisters wedding dress and the experience was just absolutely awful.. our lady did not act like she wanted to help what so ever kept bringing all of the wrong styles and they didnt book both of our appts.. felt rushed out of the door and was absolutely not personable what so ever.. will not be back and will not recommended to anyone!
Business response:
Hello Cayla, we sincerely apologize that your recent experience with your sister was so disappointing. We want our customers to feel celebrated and rewarded during their time with us and we are so sorry that was not the experience you were given. We would love the chance to have you back for a better experience. Please email us at DBCares@dbi.com(Attn:BrittianyD.) if you would like to return. Thank you.
Terrible experience. When I originally tried on my wedding dress, the consultant made me feel rushed and uncomfortable for asking for new choices. I ended up purchasing my wedding gown from them anyways because I found the one. I also purchased a veil and body slip, but ended up not wearing them on my wedding day. With tags still in tact, they refused to give me store credit since my wedding day had already passed. Not only that, but they were incredibly rude about the entire situation. What a waste of time driving 40 minute... read more
This store is absolutely the worst! Stay away. I purchased a gown for my daughter's wedding and when I took it to be altered it was between 7 and 10 inches longer in the front than the back. The back was an inch or 2 above floor length! They will not do anything about it unless I bring the dress in and they will determine if it is a manufacturer defect. I explained that the wedding is in 3 weeks and I do not have time to get it altered if I go through that process. The manager Tamika is unprofessional and insulting. S... read more
If i could give them a zero rating then I would. I had a terrible experience today. First the little lady that was over the appointment Hannah was very inexperienced and unprofessional. The store manager Tameka was also rude and unprofessional. Will not recommend this store to anyone!!!!!!!!
Frequently asked questions about David's Bridal Pineville NC
How is David's Bridal Pineville NC rated?
David's Bridal Pineville NC has a 4.6 star rating with 3,155 reviews.
When is David's Bridal Pineville NC open?
David's Bridal Pineville NC is open now. It will close at 7:30 p.m.