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David's Bridal Raleigh NC
- Bridal
- Raleigh, NC
About this business
Location details
Capital Commons, 4229 Louisburg Road, Raleigh, NC, 27604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello,Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
At the Asheville store I had a wonderful experience buying my dress! I was told at the time my alterations should cost $300. I had my alterations done at this raleigh store due to location. Unfortunately, I had an awful experience. I was very sad that there was such a difference between the two stores, and the company decided to not take care of their customers. Please see below for the BBB complaint I left, where David’s Bridal did not respond (and is not a BBB accredited institution). On 2/24/2018 I brought my dress in ... read more
I do so wish I did NOT have to check any stars. We were totally ripped off to the tune of almost 60%!!! Shopped with my daughter for her prom dress 2 wks ago and had a mediocre experience. The consultant was basically not helpful. Plus, she only told us after we had paid that the purchase was a final sale??! Repeat, I was already charged for a $200 dress and was signing the cc receipt before we were told about the final sale :/ The following week we found the exact same dress for sale online at Dillards for $88 so I wanted s... read more
Business response:
Hello Beth, we deeply apologize that you are unhappy with our policies. We understand your frustrations and will be sure to provide your concerns to our team. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
We made an appointment for a bridesmaid dress and our consultant was also assigned to work the register. We wasted time waiting for her to work with other clients. We had to get the manager involved to get help. We picked our favorite dress and the consultant made a note to record it so if we called to order, they would have the information. She apparently did NOT do this because when I called the next business day to order, I had to provide the item number, color and size since they could not find it under the bride's... read more
Business response:
Hello Miranda, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services. We understand your frustrations and we will be sure to provide your concerns to our team to ensure better service in the future. We understand that you have purchased your dress online, however if you need any additional assistance, please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you
I had called and spoke to employees multiple times with questions as my bridal party is all out of state. I decided to travel an hour to this store to look and try on as I have a May 2018 wedding. (In which I had told employees) And I get there and am told that they can't help me because I don't have an appointment. Why was nothing ever told to me that I absolutely needed an appointment to go there. So now I travelled an hour for NOTHING.
Business response:
Hello Lisa, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Me and my friend rachel went to David's bridal for her to find a wedding dress. We had an appointment at noon and did not see a consultant until 12:20. The consultant finally came to us and made us leave Rachel while she picked out dresses for her. Around 12:45 they finally brought 3 dresses back and had rachel put one on (which she didn't like) while the consultant walked off. Multiple consultants came to us for the next 20 to 30 minutes telling us that our consultant would be there shortly while rachel stood in the dress. ... read more
Business response:
Hello Caroline, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Steven E. ? (Insert City/Store Location))... read more
I found a nice cocktail dress for my event, but they overbook for appointments. I had a different person helping me every time I came out of the dressing room. Also, there was a huge crowd there despite my making an appointment well in advance.
Business response:
Hello Tara, we are so sorry to hear that you are unhappy with our services. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:Steven E.) Thank you, Steven E
I was not happy because the lady at desk was rude..and they didn't have no dresses with detachable trains
I had the WORST experience there and ended up crying during my appointment. People thought I was crying because I liked the dress I was in...little did they know I was pissed off beyond belief! I got there 30 minutes before my scheduled appointment, was FINALLY taken back 20 minutes AFTER my appointment was supposed to start because "they were running behind." I'm easy going so I went with it at the time because it was my first time trying on dresses. I showed the consultant dresses I liked and she didn't pull any dresses in... read more
Business response:
Hello Hope, we are deeply sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Brittiany D. – (Insert City/Store Loca... read more
Frequently asked questions about David's Bridal Raleigh NC
How is David's Bridal Raleigh NC rated?
David's Bridal Raleigh NC has a 4.6 star rating with 4,997 reviews.
When is David's Bridal Raleigh NC open?
David's Bridal Raleigh NC is closed now. It will open tomorrow at 9:00 a.m.