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David's Bridal Raleigh NC
- Bridal
- Raleigh, NC
About this business
Location details
Capital Commons, 4229 Louisburg Road, Raleigh, NC, 27604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
No matter how many times I go to this location, I seem to leave dissatisfied. My first time picking something up in store of course confused because I paid for my dress at the front desk ( you would think that's where you pick it up) well I walk past a lady standing at the podium up front helping another person trying to do 2 things a once asked if we needed help oh just picking up a dress as I walked toward the front desk and the front lady quickly said with an attitude oh she can help you. So now I'm standing in line wai... read more
Business response:
Hello Stephanie, thank you for taking the time to provide your feedback. We deeply apologize that your visits with our Raleigh team have been disappointing. Please know that we will be sure to provide your concerns to our Management team to ensure better service in the future. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you.
The ladies are very rude except for one Dominique is a jewel. If It wasn't for her sweet smile I would not be coming back. You need more employees like her.
Business response:
Hello Jessica, we are so sorry to hear that you feel this way. We are glad that Dominique was able to provide such wonderful assistance. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you.
This is the first time I've come to Facebook to write a review about a company, but I feel that it is important to do so, so that others truly know what they are getting themselves into. So I scheduled an appointment, about a week or two ahead of time back in February for all five of my bridesmaids to pick out dresses. Whenever I got there, I ended up waiting 30-45 mins PAST my appointment time waiting for a consultant to finally start working with me. By that time we had already looked through all the dresses and picked out... read more
Left the final fitting for my daughter's bridal gown very disappointed. I do not recommend in-house alterations. They are very expensive and you have to pay up front. Therefore, if the final product isn't to your liking - too bad, you've already paid. I spent over $400 on alterations that didn't work. Now I have to go somewhere else to get the job done properly.
Went to this David's Bridal yesterday as a bridesmaid to help the bride find her dress. The consultant named Fanny took care of us. She was by far the rudest person I've ever met. She was not accommodating at all. She rolled her eyes every time we asked for or about anything. When we asked for a ribbon or belt to dress up the bridal gown she said they didn't have any. Which led the bridal party to go look for one. They have a whole section, which was easy to find. Which indicated she never looked at all. After finding the pe... read more
I never write reviews but i feel compelled to today. Most of the bridesmaid dresses are over priced for the quality. But We all did end up falling in love with a 'special occasion/prom' dress that the lady kept saying we could order in multiple sizes and in the burgundy color. So all 5 of my girls tried them on in multiple sizes in the cream color. We get to the checkout time and she says um i have bad news they cant be ordered because the supplier is out of dresses. Which would have been fine if she would have told us that ... read more
Business response:
Hello Amber, we sincerely apologize that you were disappointed with your recent visit. We understand your frustrations regarding your girls dresses and we will be sure to provide your feedback to our team to ensure better service in the future. We would be happy to assist you with finding alternate styles if you wished to return. Please email us at DBCares@dbi.com (Attn:BrittianyD.) Thank you
The people where rude today. Customer service will surely be hearing from me on Monday since they are closed today!!!!!!!!!
Business response:
Hello Dana, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you, Steven E
Rude stylist, did not want to pull dresses, talked behind brides back to another employee, did not want to listen or help out at all. Extremely overcrowded horrible experience! There was one associate Dominique that was busy with her bride but still tried to help us she was awesome. The appointment was for March 11th 130 pm dressing room 19
Business response:
Hello Samantha, We are terribly sorry to fall short in providing you with anything less than a full five star experience with our Raleigh location. We would love the chance to improve your experience with us, if you would like to provide us with your contact information. We would love to speak with you further and ensure you are able to find everything you need for your special day. (dbcares@dbi.com, Attn: Brittany D. - Location/City) Warmest Regards, Jill K.
The environment was not welcoming or professional. I scheduled my appointment in advance and was very irritated that I had to wait behind another person who did not have an appointment. Also, the sales rep that helped me with my fitting was rude and unprofessional. I waited 30 mins to be measured after I tried on three dresses I did not ask for because they lacked sizes. The sales rep claimed she could not find a measuring tape.... so I had to suffer and wait. The hostess at the front desks welcoming customers was rude to he... read more
Business response:
Hello Shane, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Raleigh NC
How is David's Bridal Raleigh NC rated?
David's Bridal Raleigh NC has a 4.6 star rating with 4,997 reviews.
When is David's Bridal Raleigh NC open?
David's Bridal Raleigh NC is closed now. It will open tomorrow at 9:00 a.m.