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David's Bridal Richfield MN
- Bridal
- Richfield, MN
About this business
Location details
Shoppes at Lyndale, 840 West 78th Street, Richfield, MN, 55423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
First time in a bridal store as we are newly engaged. My experience was awful at the Richfield location. My stylist made me feel extremely uncomfortable. Their were a bunch of men right outside of my dressing room and I told the stylist that I wasn’t comfortable coming out of the dressing room with my chest exposed due to a larger dress….. (I didn’t want to give the men a show) forced me to come out anyways. She’s kept sighing when she has to clip up the dress so it would fit better as if it was a chore and inconvenience... read more
This past Saturday, our party had an appointment scheduled to shop for a bridesmaid dress. The racks of dresses weren’t clearly marked: Some racks contained clearance dresses, other racks contained “special occasion” dresses that only came in the same color as the sample gown, and then there were 3-4 racks of bridesmaid dresses available for order in any color found in the swatch book. After approximately ten minutes, Heather, the salesperson who was assigned to help our party, came over & retroactively explained how the d... read more
Frustrating that they are not working well with COVID situations.. I’m stuck with a dress that I won’t use and my only option is in store credit. It’s ridiculous that a company this large cannot make adjustments to their return policy during a global pandemic. Definitely will be shopping SMALL stores in the future.
Business response:
Hello Michaela, we are saddened to see that you were not happy with our company polices. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
Booked the appointment and they have you make a Pinterest for ideas! Made one and I get to my appointment and I had to pick out and find all of my own dresses mind you nothing is organized. What is the point of doing the Pinterest? What is the point of having a stylist? What was the point? You think once you have a dress they would want to put a veil on you and make your vision come to life. Nope didn’t even see any veils! Worst experience and a waste of my time.
Business response:
Hello Julia, We are sorry to hear that your appointment lacked interaction with our staff. We encourage our staff to engage the guest's interest and work with them to find the best style. We want our team to be committed to providing a memorable experience. We would love to have you back to provide you with a much more personal experience, where our staff will be more hands on. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set up a comeback appointment for you. Thank you, Steven
We came in with my daughter to buy her dream dress (hopefully)! We had an appointment and we were a few minutes early. When met by Jodi at the desk she explained that she'd be helping us today and that she had a couple of things to tend to before we could start. She then pointed us over to the dresses and asked what our budget was. I told her $2000 but if she found the dress she wanted, I wasn't opposed to going over a little bit if needed. She then led us to the back wall and said that we "could shop off of the wooden ha... read more
I just went in to try dresses for the first time and it was a bad experience. As soon as they heard I was newly engaged I was pretty much dismissed by everyone. I told the saleswoman that I probably wasn’t going to purchase anything until I can try dresses on with my mom (I just went with a close friend today) and yet she was pressuring me anytime I had a dress on I liked to order it immediately. This was my first time going to try dresses on and I was really hoping someone would help me look at various silhouettes and style... read more
Business response:
Hello Sarah. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit with a seasoned stylist. If you would like to do so, please email us at Dbcares@dbi.com (Attn: city/location) so we can set up a comeback appointment for you. Thank you, April B.
The person that measured our party was so far off on sizes it cost as much or more than the cost of the dresses for alterations. And then we had 2 bridesmaids that live out of state and their measurements were spot on, only required hemming for $55.00 each. Something is wrong with this picture! How can David’s Bridal charge so much for alterations?!?! Very misleading when you purchase dresses at a reasonable price and then the cost doubles with alterations!!!
Business response:
Hello Peggy. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, April B.
RecommendedThe first time I went to the store, I wasn't a fan of the woman who helped me. I stated that I wanted a strapless, white, and sweat heart neck line. The woman told me, "you don't want white, nobody does." She did not allow me to look around at all. She pulled me two dresses. Neither strapless or sweetheart neckline. 1 white, 1 blush color. I did like one of the dresses, when I asked her the color options (I didnt want the pink/blush color) she told me that it came in ivory and ivory champagne, explaining that it was a differ... read more
Business response:
Hi Kristine! Thank you so much for providing feedback regarding your experience at our Richfield location. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure better service in the future. Thank you again for taking the time to share your kind words for Taylor. We will definitely pass along your praises! Best wishes, April B.
Had made an appointment thankfully as we live out of town. It was very busy when we arrived which did not bug me. However our stylist kept disappearing to talk to others and wasn't helping. She finally came back 10 minutes later to help us check out. Could have been worse, could have been better.
Frequently asked questions about David's Bridal Richfield MN
How is David's Bridal Richfield MN rated?
David's Bridal Richfield MN has a 4.6 star rating with 3,931 reviews.
When is David's Bridal Richfield MN open?
David's Bridal Richfield MN is closed now. It will open at 10:30 a.m.