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David's Bridal Richfield MN
- Bridal
- Richfield, MN
About this business
Location details
Shoppes at Lyndale, 840 West 78th Street, Richfield, MN, 55423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I have been here at least 3 times for different things. I did not get my wedding dress here, but got a bridesmaid dress, rehearsal dinner dress and some other items. The service is consistently not great. I thought once was a fluke, but it seems to be the same every time. If you don't have an appointment even to just look around to see if they have what you want at all they immediately get defensive and annoyed. Very frustrating! In addition, it seems they double book all their appointments, a consultant helping you/your p... read more
Business response:
Hello Chelsea, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
David's Bridal has THE WORST customer service I have ever come into contact with after spending thousands of dollars in their store. They sent my bridesmaid a faulty dress and when we brought it back in, instead of fixing the problem they said we can have 10% off one of the "try on used" dresses in the store in a size that was too big. Then they said we would have to alter it... Why would anyone accept 10% off a dress that you've paid full price for a new one in the correct size... they must think we are stupid! Hundreds of... read more
Business response:
Hello, Brandie we are very sorry you had this type of experience in our store. We just need some additional information so we can follow up and look into this further. What is the best phone number to reach you? What is the style number of the dress? This is very concerning to hear. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity ple... read more
Wow. Worst costumer service ever! I would highly recommend going anywhere but here for your bridal or specialty needs!
Business response:
Hello Nicole, we are so sorry that were not able to provide you with a full 5 star experience. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better selections and customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Best wishes. April B
The guy who was helping me was very unenthusiastic. Yeah I get that this is your job and you see this several times a day. However this is MY MOMENT! He wasn't much of a sales person, wasn't very knowledgeable about the dresses and just seemed all around disinterested. Didn't care to offer much in the way of accessories. I too work in customer service and even if I'm doing the same thing everyday I still give a customized and personalized experience. If the bride is not happy you better believe we will not be getting the b... read more
Business response:
Betty, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
I not only did I have one bad experience at the Richfield Davids Bridal in MN, but two terrible experiences. The worst was shopping for my bridesmaids dresses. We had an appointment and our consultant Shannon was extremely rude and unhelpful. She basically told us our appointment was over and that she had stayed an extra 45 minutes past her shift to help us and made us feel terrible for taking our time to decide on the dress. I helped all of my bridesmaids get in an out of their dresses myself and she was no where to be foun... read more
Business response:
Hello Najuma, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
Business response:
Hi Ovester, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with (ATTN April B) Thank you Marquita D.
Understaffed......................................
Business response:
Hello Kristina, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I went in for wedding dress. The associate that was helping us didn't help much. I understand you have to check on others to see if they are doing okay. But if you ask for us to make an appointment I would hope we get help during those 90 minutes we have With our appointment. Finally my sister in law and sister starting looking for dresses for me instead, they were told they couldn't . But if it wasn't for them I wouldn't of found my dress! To top it off there were 2 other brides that found there dress and the rang the bell ... read more
Business response:
Hello Cristina, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. While we were upset to hear that ou... read more
I went in for bridesmaid dresses. The associate that was helping us didn't help much. I understand you have to check on others to see if they are doing okay. But if you ask for us to make an appointment I would hope we would get help with style, sizing, color options. With our appointment we only saw the associate maybe 3 times for about 2mins. We understand some days are busier than others. I would assume the store would plan for the traffic better. I will be shopping else where for my bridal needs.
Business response:
Hello Jadie, I apologize that you did not receive the full attention that you deserved. As we go into our busy season, we do our best to accommodate all of our guests. Please allow us the chance to restore your trust in our store. We would love to set you up with a comeback appointment when the store has less of a party like atmosphere. Thank you, Cierra S.
Frequently asked questions about David's Bridal Richfield MN
How is David's Bridal Richfield MN rated?
David's Bridal Richfield MN has a 4.6 star rating with 3,931 reviews.
When is David's Bridal Richfield MN open?
David's Bridal Richfield MN is closed now. It will open at 10:30 a.m.