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David's Bridal Tucson AZ
- Retail
- Tucson, AZ
About this business
Location details
497 West Auto Mall Drive, Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went in here today to order a bridesmaid dress for my sister in laws wedding. There are 6 bridesmaids and one junior bridesmaid. This was suppose to be a quick trip just to order the dress we had already picked out awhile back. First when we walked in our appointment wasn’t even in their books. The second issue was that my niece was suppose to be in a different color dress then the rest of the bridesmaids. My sister in law was very upset when she was told the dress she picked was not available in the ballet, when in a prev... read more
Business response:
Hello Shannon, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
My daughter and her friend went there last night to look for prom dresses and were treated very rudely and were basically asked to leave! A saleswoman was helping them for a little bit. The saleswoman told them to look at the bright colored wedding dresses that were on clearance in the back. They went back there and selected some dresses when another saleswoman told them they didn’t have an appointment, took the dresses they were planning to try on out of their hand, and told them there was nobody to help them since they did... read more
I think they should have a long hold time for them to hold something.
Business response:
Hello Mary, thank you for your feedback. We will be sure to pass along your concerns. Thank you, Steven E
When I came in I didn't know you needed an appt to try the dress on that was in the store...Maria was so sweet and offered to assist anyway. I ordered the first and only dress I tried on that day! Recieved an email that my dress had arrived! Went to the store to pick it up and was told my order wasn't able to be found. Then she went to the back to check..came back empty handed. She stated the beads were yellowing so they reordered it. Not only was I not notified, but there were no apologies. Why would I have the faith I di... read more
Business response:
Hello Crystal, We are terribly sorry for the confusion on our part, and would love the chance to imrpove this special time for you. Please feel free to contact us at dbcares@dbi.com, (Subject- Attn: Steven E.- Store 203) so we can speak with you further regarding this matter. Humbly Yours, Jill K.
I came in on a wing and a prayer and hardly any time frame to work with because my online purchase from China was a disaster. (NEVER AGAIN!) I still can't believe I walked out with a dress...not only that fit the plus woman I am, but in the color and style I was hoping for. True Miracle Workers! I am a loyal customer from now on!
Business response:
Hi Katrina, congratulations on finding the perfect dress, how exciting! We couldn't be happier to hear how our team exceeded your expectations during your recent visit to our Tucson store. Thank you so much for taking the time to share your exceptional memorable experience with us. Best Wishes, Jessica H.
Business response:
Hi Sarah, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
My friends daughter was extremely excited to go wedding dress shopping, and her mom saved and saved in order to buy her dress. What should have been a lovely experience has instead become an ordeal of hellish proportions. What a shameful way to treat your customers! I've copied her experience to share, avoid this store at all costs. I thought getting my wedding dress would be a fun and easy thing to do. Now I know better. DO NOT EVER UNDER ANY CIRCUMSTANCES BUY OR ORDER A DRESS FROM DAVID'S BRIDAL!!! I have had the worst e... read more
Very disappointed and dissatisfied with the store and first of all with David's bridal !! I went to the store to look for a dress didn't have the color so I ordered online took two weeks to receive it with a big black Stein like mold in the skirt .I called customer service that one of my calls spent an hr for someone to answer the phone .to tell me to send it to a dry cleaners and see if the Stein can come out!! First if all that's why I get a brand new Dress!!!! They offered just send it and buy another one since the promis... read more
I bought my wedding dress 2 months ago they ruined my wedding day went to put on my dress yesterday and the dye pack was still on my dress they apologized and gave me 30 dollars. That is very upsetting i was late starting my wedding
Frequently asked questions about David's Bridal Tucson AZ
How is David's Bridal Tucson AZ rated?
David's Bridal Tucson AZ has a 4.7 star rating with 3,719 reviews.
When is David's Bridal Tucson AZ open?
David's Bridal Tucson AZ is closed now. It will open at 10:30 a.m.