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David's Bridal West Palm Beach FL
- Bridal
- West Palm Beach, FL
About this business
Location details
Cross County Mall, 4254 Okeechobee Boulevard, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I don’t know what is wrong with your phone but I have been trying to call your west palm store and the automated system keeps hanging up on me. I need to find out what is going on with my order
Business response:
Hello Kassandra, we are so sorry to hear this. If you still require assistance please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you, BrittianyD.
RecommendedJessica was so sweet she stayed for 30 mins extra till my friend was happy and we had no idea they were already closed. That’s 10 stars in my book!!
Business response:
Hi Melissa ! Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
RecommendedIt’s a great store with a wide selection. But the highlight was our consultant, Elizabeth! Best wedding dress shopping experience thanks to her!
Business response:
Hello Melissa, Thank you for your review! We are so happy to hear that our team was able to help! Best, BrittianyD.
I brought my wedding dress in 2011, bridesmaid dress 2015, going to another wedding and tried on a dress that gave me rash, the store told me to put ice on it�. Call customer care- the lady rushed me saying all she could do is give me 40% off and I have to make a purchase that same day. Needless to say- the dress top was too low cut. Call the customer care- it took them 30 minutes because the information was put in incorrectly and I had to pay $159 for a new dress. David’s Bridal did nothing to resolve my issue and I’m never... read more
Business response:
Hello Quanmisha, we are sorry that you feel this way. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
The only good thing I can say is my daughter found a dress she liked. She and her mom hated the experience. She wanted me to come for the fitting so I took the day off and was RUDELY told I couldn’t be in the fitting room. Not a good way to treat a Dad with another daughter also planning a wedding.
Business response:
Hello Chris, thank you for your feedback. We sincerely apologize for this inconvenience. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
We had Carla yesterday and she was very pushy experience was not the greatest not happy at all !!!
Business response:
Hello Brittany, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
I first visited David's Bridal on Monday, March 5, my 70th birthday, with my husband and son (who had made a surprise visit to me from NYC). I met with Carla, who treated me wonderfully! She was attentive and caring and all that I could ask for in someone to assist me in picking out and trying on a mother-of-the-groom gown. The second dress tried on was a winner! Wow! Was I lucky! Not wanting to lose this particular gown, and because my husband and son insisted that I continue looking, I put the gown on lay-away. Late... read more
Business response:
Hello Martyne, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittiany D City/Store Location) Thank you. Brittiany D.
Absolutely disgusted, disappointed, frustrated and sad. My mother went, per my request, to David's Bridal to pick out a dress for my wedding and I regret sending her there. If I could cancel all of the other dresses, I WOULD. My girls are all located in different states and fortunately, they had a pleasant experience and then to find out my mother, my Queen, was treated like dirt - it drives me CRAZY! She purchased her dress on Friday with very poor service to begin with. The lady took her to the dressing room, zipped he... read more
Business response:
Hello Virginia, we deeply apologize for your mothers recent visit with our West Palm Beach team. It?s our goal to make our customers feel celebrated & rewarded during their time with us, and we?re so sorry that this was not your mothers experience. We understand that you will be contacting the Store manager to speak further, however if you need additional assistance, please email us at DBCares@dbi.com (attn:BrittianyD) Thank you, BrittianyD.
Frequently asked questions about David's Bridal West Palm Beach FL
How is David's Bridal West Palm Beach FL rated?
David's Bridal West Palm Beach FL has a 4.7 star rating with 6,265 reviews.
When is David's Bridal West Palm Beach FL open?
David's Bridal West Palm Beach FL is closed now. It will open tomorrow at 10:30 a.m.