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David's Bridal Woodbridge VA
- Bridal
- Woodbridge, VA
About this business
Location details
14403 Potomac Mills Rd, Woodbridge, VA, 22192, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Wasn't a lot of selections in my price range! My first dress experience and it wasn't the best.
Business response:
Hello Shenico, thank you so much for reaching out to us. We apologize that you were unhappy with the selection available in store. We do offer wide range of styles available, please visit our website www.davidsbridal.com If you have a specific style in mind or need help placing an order please email dbcares@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
I'm very upset and angry with the service at your Woodbridge VA location....I was supposed to receive my dress on the 13th and it came in with a stain and was told they tried to clean it and were unsuccessful, yet no one bothered to call me. It wasn't until I called today that I was informed of this and nownim being told I will get my dress on the 22nd...well I get married on the 23rd
Business response:
Thank you so much for reaching out to us Janeth. Our mission is to provide the best in customer service and quality merchandise for all guests. We will forward your feedback to our managers in store. We would love to help resolve this issue, please email our corporate address dbcustomerservice@dbi.com. Best wishes. Ross A.
They are never ready! You make an appointment and four people still ask what your there for, they don't have your dress out, they don't direct you where to go or what to do--if I hadn't started acting like a fool I'd probably still be standing there bags in hand and nothing being accomplished. They spelled my name wrong and it's an easy name so they couldn't find me and they ordered the wrong size for one of my bridesmaids and instead of owning the mistake she told her she'd waive the rush fee but not bc it was their fault. ... read more
Business response:
Hello Kelly, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you.
After a terrible experience at a different David's Bridal, I took a chance and made an appointment at the Woodbridge location. My consultant, Fettouma, was wonderful. She listened to what I was looking for and pulled dresses based off that. She accessorized the dresses, which helped me visualize what it would look like the day of my wedding and at my venue. While I didn't purchase a dress that day, I'm looking forward to returning with my parents and having them meet Fettouma since they were with me when my first David's Bri... read more
Business response:
Hello Victoria, nothing can make us happier than to hear that you were willing to give us another chance and it turned out to be wonderful. Thank you for sharing your experience with us and we look forward to your return. Best Wishes, Steven E.
Business response:
Hi Sara, thank you so much for taking the time to rate your recent experience with our Woodbridge store. We are so happy to see that you had a great experience. Best Wishes, Jessica H.
If you order something on line..you may or may not get it. They canceled my order at the last minute. If you buy something in the store .. you can never return it. Even if you never took it out of the bag
Business response:
Hello Beth, Thank you for your feedback. We apologies for any inconvenience our return and cancellation policy has created. Please send us an email at Dbcares@dbi.com with your online order number. We would love to assist in locating a similar dress to that of what you tried to purchase. Also please include any information on the items you would like to return at the store and we can look into any requests for you. Thank You Jessica F.
Overall the worst experience I have ever had shopping for anything. Don't waste your time or your bridesmaids time by going here. I'm a young bride and seemed to me that I was judged on my appearance and every single "consultant" in there acted as if myself and my bridal party did not belong in the store, I came with money to spend its a damn shame that Rachel let me and my four bridesmaids and two flower girls just walk right out the door. I had made an appointment online was on time for said appointment and was basically i... read more
As a bride on a budget, I started my search for my wedding dress at this location solely based on their sale they were having. I showed up for my appointment excited and with high hopes. I had already picked out 16 dresses online previous to my appointment and showed up expecting them to be pulled and ready for me. Once I was teamed up with my consultant, she said that I picked a great time to come, that the store was not very busy and she quickly showed me all of the aisles that had dresses but was very confusing on where I... read more
Terrible experience all the way around! Rude employees who didn't want to take anytime with the "bride". Insulting and rushing? Forgetting how important shopping for "her day" is!
Frequently asked questions about David's Bridal Woodbridge VA
How is David's Bridal Woodbridge VA rated?
David's Bridal Woodbridge VA has a 4.5 star rating with 2,151 reviews.
When is David's Bridal Woodbridge VA open?
David's Bridal Woodbridge VA is closed now. It will open at 10:30 a.m.