This profile has been claimed by the business owner or representative.
del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us again in the future!
I absolutely loved our room but it was sort of weird that one light switch controlled all the lighting in the room except for the bathroom.
Business response:
Thank you for the Outstanding Review! We apologize for this inconvenience with the lights in your room! We do have multiple switches for the lamps and lights in the rooms by the headboards, we're so sorry this wasn't informed to you!We hope to have you back with us soon!
First and foremost, the hotel was incredibly clean. The appointments in the room were perfect. We stayed in a room with a king bed. Second, the bed was incredibly comfortable with the pillows being so fluffy there was only need for one. Room temperature was easily controlled. Third, the employees were incredibly courteous and helpful. I cannot remember a time in my recent past where the employees were this friendly. I would highly recommend a stay here. I know my husband and I will be coming back.
Business response:
Thank you for the Outstanding Review! We hope to have you back with us soon!
Rooms were nice and it was very quiet. Staff was very accommodating.
Business response:
Thank you for the Outstanding Review! We hope to have you back with us soon!
Always a line for the one working elevator
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us again in the future!
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us again in the future!
Beautiful room.
Business response:
Thank you for the Outstanding Review! We hope to have you back with us soon!
Business response:
Thank you for the Outstanding Review! We hope to have you back with us soon!
Issue with reservation that was not a concern to hotel manager. Had to request towels, handsoap, and conditioner. Bathroom handle hanging off door.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,979 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.