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Del Rosa Villa

3.4

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Location details

2018 Del Rosa Avenue, San Bernardino, CA, 92404, United States

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3.4175 reviews
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love c.'s profile image
love c. 
rating
5 months ago

Please don't consider this place. The care is terrible and your love will not get properly cared at all. You will have to be there day and night watching if you are not doing the complete work yourself. You will be lucky if they care for at least one time a shift. Some LVN are good and some forget that is the client home. They are very loud and curse a lot at nurse stations, hallways. Just unprofessional. The department heads knows what is happening but don't say anything at all. Staff relief their selves. They work almost 2... read more

Business response:

We are disappointed to hear about your experience at Del Rosa Villa, your feedback is appreciated. Please feel free to reach out to us at (909) 885-3261 to discuss your concerns further. 

Vivian M.'s profile image
Vivian M. 
rating
7 months ago

My brother was sharing a room with two other patients. One of the patients had excrement on himself for at least five hours and the other patient had a very strong smell of urine. My brother started getting even more sick due to his compromised immune system. 

Business response:

Thank you for sharing your concerns, is your brother still at our facility? Did you have an opportunity to address these concerns with our Social Services Department or Director of Nursing. We take your feedback seriously. Please feel free to reach out to us at (909) 885-3261 to discuss this further. 

Greg H.'s profile image
Greg H. 
rating
a year ago

Very crowded. Told me they sent my to Riverside Community Hospital Emmergency went to the hospital she wasn't there, Called the facility, thay had to call the ambulance service to find out where she was. They took her Saint Bernadines you would assume the facility would know where their patient was going. Not a happy camper. 

Danial G.'s profile image
Danial G. 
rating
a year ago

My mother has been there a while now after Arrowhead Medical Center. She has had the worst care since being there. Food is cold when she gets it, soiled linens not changed when needed. Sitting in the cold waiting for bathing. Dementia and Alzheimer's patients mixed in with regular patients, that is not right. They should be separated. Those patients scream and yell and curse keeping the regular patients awake when they should be resting. It needs to be re-staffed or closed for good, I can't believe the state is letting this ... read more

Diana E.'s profile image
Diana E. 
rating
2 years ago

They don't give medicine on time, you have to keep bugging them to put attention to your loved one and they take forever to give you your medicine in the moment you ask them to. the hospital sent my mom there for rehabilitation and physical therapy and since May 17 when the physical therapist in the hospital helped her walk she hasn't gotten out of bed. They let my mom's cut where she had surgery get infected and now she's back the hospital. I wouldn't recommend this place for nothing. I would give it 0 stars. My family and ... read more

Michael S.'s profile image
Michael S. 
rating
2 years ago

I have a loved one here and it is not going well and when I go there it's not good and my loved one is not doing good looking for another facility. 

Daisy P.'s profile image
Daisy P. 
rating
2 years ago

We had my mother here for about a year and we can surely say this is one of the worst senior homes she's ever been in, they neglected, starved her, and would leave her in a dirty diaper for hours and even did so when my family or I were present. There's been countless times where I had been visiting and I'm asking for a diaper or I press the call button and they never come. If they don't give her the attention that's being asked when we are around we could only imagine how much worse it is when we aren't. This place should c... read more

E P.'s profile image
E P. 
rating
2 years ago

My 59 year old mom passed away in this facility. If you were at this place on July 3, 2023, please e-mail me: searchingplata1964@gmail.com I need to know what happened to my mom. If this place through neglect caused her death, I need to find answers. I don't know what happened, my mom was only at the facility for 5 days. She was walking, talking, eating, she was not bed-ridden. I did not feel as if she was in any danger. I saw her the 2nd day she was there. I called the following 2 days they told me she was doing well, b... read more

Gina P.'s profile image
Gina P. 
rating
3 years ago

My mom was transferred there from Riverside Memorial , she developed a horrible bed sore they were not moving her , she ended up going back to Riverside Memorial , Del Rosa needs to be shut down 

Frequently asked questions about Del Rosa Villa

How is Del Rosa Villa rated?

Del Rosa Villa has a 3.4 star rating with 175 reviews. 

When is Del Rosa Villa open?

Del Rosa Villa is open now. It is open 24/7.