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Denny Menholt Toyota
- Car Dealers
- Rapid City, SD
About this business
Location details
1920 E Mall Dr, Rapid City, SD, 57701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They broke a part taking my engine apart and charged me for the part they broke also bad service when calling in always sent to voicemail. Not a good Toyota dealer has seen better in my 50 years of living.
I’ve had difficulty with the service department multiple times. Examples: today my car was done at 5 and I could see it and the service rep never came to get me, after waiting 30 minutes I finally went to her. The time before, I was there for brakes and I live almost an hour away, I arrived to be told oh we don’t have the parts come back tomorrow. That would have been great to know before driving all that way- Twice!
The absolute worst customer service! Bought a car in April 2022 and it’s now September of 2022 and I still don’t have my license plates and tags! The title paperwork was sent in by the title manager with whiteout on it!! 🤦🏻♀️ Absolutely no reason that I should have to fight for them to do their job and now they refuse to respond to my emails or calls!!
Business response:
Hi Angie, we are sorry this has been a poor experience but we have done everything we can to help resolve this situation, including paying the outstanding sales tax that was needed where your vehicle is registered. The next steps are out of our hands, but we hope they go smoothly for you.
Absolutely rude! Being yelled at by an employee is truly uncalled for. I wish I didn’t not have to return for work on my vehicle here.
Business response:
Hi Sayer, thank you for writing. We’re sorry to hear you didn’t have a 5-star experience with us. We agree that yelling is never appropriate and are glad to hear we’re on the same page. We hope that your next visit is a more positive experience and appreciate the chance to earn your business. Thank you!
My wife had her 15K mile service accomplished at the service center. After she drove 2 hours home, the next morning, she seen that there was oil leaking on the garage floor. When I was able to look at it, I opened up the hood and seen that the engine compartment was covered in oil. The issue was the oil cap was not installed. I called the service manager and explained the situation. He said that they don’t even do an oil change for the 15k mile service. So I asked how come the oil cap was removed in the first place and wasn’... read more
Business response:
Hi Clint, we are sorry to hear this. We'd like to look into this further, if you could please send us a DM with the date of your service, the year/make/model, and the phone number on the account so we can look up your RO and get back to you. Thank you.
My appointment was at 10:00 and it was 2:00 and still not done putting tires on my 4 runner. Appointments don’t mean anything. Plan on a day off!
Business response:
Hi Karin, thanks for writing. Your appointment is the time to drop off your vehicle and meet with your service advisor, not necessarily when we'll be able to start working on the vehicle. We get the vehicle in to the next available service technician. We apologize if that wasn't clearly communicated, and appreciate your business.
We stressed to the salesman more than once that we would buy the vehicle but needed them to help us with our out of state registration. We said more than once this was a condition of the sale and they agreed to help. After we signed the papers they did not follow through and now we are left with trying to figure it all out. They were all great about getting the deal done but when the time came to help us they pretty much told us we were on our own. We called the salesman and told him what we needed them to do but he never le... read more
Business response:
We appreciate your patience and understanding and we are glad to have had the opportunity to visit with you over the phone so we could go over the details. Anytime a customer buys from one sales person and then takes delivery of their vehicle and paperwork from another, we are opening ourselves up to the possibility that a miscommunication could occur and we apologize for that. We are always more than happy to assist after the sale. After making a few calls, we were able to collect and send you the guidance you requested o... read more
Give me my money back!
Business response:
Hi Leslie, we're sorry you didn't have a good experience. Can you please send me an email telling me more about what happened so we can make it right? My email is candy.d@menholtauto.com, or wecare@dennymenholttoyota.com. Thanks.
After purchasing four vehicles and servicing them at this dealership we were told that they would no longer service our vehicle and hung up on us. This after spending $1400 to eliminate a clunk in the front end. We were told it was fixed, picked it up and it sounded the same, then were told it was an old vehicle with 200k miles on it and it could be anything. It has 196k miles and we PAID for an estimate and were assured by the service manager it was fixed. I have never had a service person hang up on me and refuse my busin... read more
Business response:
Calla, we appreciate your previous business and are sorry we couldn't come to an understanding about the repairs to your vehicle. We do have a policy not to allow employees to be subject to verbal threats and profanity, which is why our assistant service manager opted to end the phone conversation. We're glad you've found a vehicle elsewhere and wish you the best.
Frequently asked questions about Denny Menholt Toyota
How is Denny Menholt Toyota rated?
Denny Menholt Toyota has a 4.4 star rating with 1,301 reviews.
When is Denny Menholt Toyota open?
Denny Menholt Toyota is open now. It will close at 6:00 p.m.