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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Business response:
Dear Denise. Thank you for your valuable feedback. We are pleased to learn that you had an exceptional stay with us. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Business response:
David, Thank you for the 5 star review.
Great rooms very clean and big
Business response:
Cory- Thank you for the 5 * review of our rooms.
Business response:
Thank you for the Perfect 10!
The hotel was very clean and gorgeous. There were some things missing that should have been in the room.... a make up mirror, some drinking glasses, an extra blanket. The inroom coffee maker didn't work well. Otherwise everything was great!
Business response:
Thank you for your positive review! We do apologize for the coffee maker not working in your room. We hope to see you again to hopefully make this right!
Could be better Booked king suit got put in double bed. Front desk nigh shift was not nice. She was short with my husband.
Business response:
We are sorry for the inconvenience caused to you during you stay. Please know we apologize and we are working with this agent to correct.
Cleaness
Business response:
Thank you for your review and remarks regarding the cleanliness of the hotel and property. We appreciate your business and look forward to seeing you again soon.
I would have given an excellent overall but we had luke warm showers all week but cold showers last two days. They did give me a refund but still have not seen it come back through Expedia. The eatery food quality was not good we had a club sandwich and lunch meat and cheese in sandwich was like fake meat and cheese. The meat was like some kind of ground meat like bologna. Bar drinks were very good. We did not get a chance to try dinner at the restaurant. We would stay again.
Business response:
Thank you for your positive review! We apologize for the shower inconvenience. We hope to have you stay again to correct this issue.
No where to park
Business response:
Thank you for the 5 star review.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,977 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.