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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Clean and safe! Best smelling hotel I’ve ever stayed at. Bed was comfortable. Ease of logging into Netflix. Modern, & Safe. Perfect. Had trouble with checking in but the manager was able to fix the issue immediately. 100% will stay here again!
Business response:
So happy to see you had a wonderful say. Looking forward to seeing you again soon
Business response:
Thank you for the Perfect 10! We appreciate your feedback.
My hotel stay was fabulous! The staff was very professional and polite, especially Pam and Brandon at the bar. They were very friendly and they made sure we got what we ordered in a timely manner. The food was hot and satisfying. I’m glad to know this hotel is in Louisville because I’ll definitely be staying again.
Business response:
We love to hear you had a wonderful stay. We will make sure Pam & Brandon know you appreciated their service!
Business response:
Dear Rhonda. Thank you for sharing your feedback with us. We are pleased to learn that you had a great stay at Derby City Gaming Hotel. We hope to have the opportunity to welcome you back in the near future.
It seems like there were some challenges with the staff's performance during my stay. Unfortunately, the toiletries were not available in the room at the beginning, and it took almost 2 hours to receive them after requesting them.
Business response:
We appreciate your comments regarding the most recent stay you had with us. We do apologize for the inconvenience. Please do come see us again when in the area.
This place was absolutely amazing! Loved it. Will definitely be back. Everything was wonderful.
Business response:
We are so happy that you had a wonderful visit.
Very clean property, all staff encountered were excellent.
Business response:
We are thrilled you enjoyed your stay with us
Business response:
Thank you for the 5 star review!
Business response:
Thank you for the perfect 10!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,977 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.