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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Property was super clean, nice, the hotel rooms were quiet, however the hot water took way too long to actually turn hot and the front desk was less than friendly
The hotel was very updated and clean it was very nice room unfortunately however the lady that checked us in was very rude and snotty she had dark brown hair and a red jacket on I was trying to inquire per the advertisement about champagne service and the lady was just ugly she was very snotty like I was supposed to know
If you book through a second party (Orbitz) they don’t tell you that you have to be 21 years old to stay in any room on the property. I tried to check in with my 18 year old son and the person at the front desk suggested that I should get him a room at the Red Roof Inn down the street and I could stay there without him. Unacceptable
Ive stayed here so many times. The air doesnt work. No matter what u ask or say
Nothing like getting to our hotel, couldn’t get in our room, house keeping lets us in, someone’s stuff was in there. Back to the front desk, they go to change our room, I said, there was a sign on that door that you’re trying to move us to. They move us floors. We’re getting ready to go to the casino, someone comes right in our hotel room that they just moved us too. Funny thing, come to find out, it was the same individuals from the first room. They double booked us both for the same room, and then when they switched us roo... read more
Prepaid for room through Expedia. Arrived at 5am due to delayed flights. Was told we arrived too late, books for day closed. Asked if I could rent for current time, still checking out at 11:00am, told I can’t check in until 4:00pm. I paid for the room from 4:00pm-11:00am the following day. Why couldn’t I have the room? Security guard was even shocked. I returned to the desk for information as to whom I could contact for complaint. A manager was then present and just handed me a business card. Very unprofessional and inhospit... read more
Rude staff
Beds are horrible. A/C cannot be controlled from your room. TV left
Customer service at counter was rude. I was traveling with my wife and younger daughter (21 yrs old). We all have Id's - however I had accidentally lost mine during the trip. (Or so, I thought I had). Upon arrival, the lady at front desk asked for all quest id's. To which, I explained my situation. And with bo hesitation, or any sign of politeness- she simply said - "well then you cannot stay here". Not good, not good at all. Later, upon searching further in my car, I found my wallet and approached here again to finally get ... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,618 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.