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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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The facility was nice as far as casinos go, however there was no housekeeping at all.. In my many years of traveling to multiple hotels, never have i ever spent a weekend where i had 0 house keeping. Nothing was replenished daily.. no towels, wash cloths, water NOTHING.. I stayed for 4 days and 3 nights! I had to call for new towels and they say they didn’t have any more but eventually brought me some in a plastic bag! Very poor service and i will not be coming back!
My husband had his wallet stolen on this trip. When we arrived at the hotel he was not allowed to stay on property without id even though i had mine. The staff showed no empathy whatsoever. We had a photo of his license, a police report and a temporary license. But we had to sit and call Expedia for a refund and find another hotel. Very disappointing!
Never be back Poor customer service. Very rude front desk and management team!!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,625 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.