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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Extremely clean, beautifully decorated and very fun atmosphere. Very nice staff as well.
It was a wonderful experience
Room was great, shower leaked out on bottom of walk in shower, poorly sealed. A lot of the slots wouldn’t take my players card and bills kept getting stuck and had to wait for employee to come fix
Business response:
Dear Christy. Thank you for taking the time to rate your recent stay at Derby City Gaming & Hotel. We are glad to learn that you had an exceptional stay with us and we look forward to hosting you again in near future.
From arrival to departure, superior cleanliness and service. EVERYONE was pleasant and extremely helpful. The room was spotless and the most compfortable matress my wife and i have slept on in any hotel!
Business response:
Dear Steven. Thank you for your valuable feedback on recent stay at Derby City Gaming & Hotel. We are thrilled to learn that your stay was exceptional and we look forward to seeing you on your next trip to Louisville.
Everything was great besides the steak house great service not much on the food. Steak was tasted like it was extremely burnt. They did notice I wasn’t eating and didn’t charge me.
I’m not sure who is to blame, possibly me. I reserved and paid on Expedia. I got there with my 18 yr old kid. They do not allow anyone on the property, who is younger than 21. I didn’t see this in the app (I was tired and using my phone). They turned us away. Getting a refund is a royal pain. Took 20 min out of my day.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,972 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.