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Donalson Chevrolet GMC
- Car Dealers
- Silsbee, TX
About this business
Location details
1415 Hwy 96 Bypass, Silsbee, TX, 77656, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recommended
RecommendedGreat service, great managers, & great company. A must stop if you are buying a car.
RecommendedWhat an amazing experience! Thanks to our sales rep Keenan for all the help and doing his best to work a deal on our new 2015 Chevy Silverado!!! I will definitely be coming back to buy from him again!
RecommendedMy husband and I just purchased a 2015 Yukon last week from Cowboys. Keenan Simon was awesome and found me the exact car I wanted. He was great to work with! Even hand delivered my new car to me cause I couldnt pick it up and brought my daughter a bday surprise treat! Great guy!
Hiring racist people is always a great way to do business James Kelly is one of them great job
Business response:
Thank you for your feedback. We want to clarify that James Kelly does not work here and has not been with our dealership for quite some time. We take such concerns very seriously and are committed to maintaining a respectful and inclusive environment for everyone. Since this review references someone no longer associated with us, we kindly ask that you consider removing it to avoid any confusion. Justin Palermo General Manager jpalermo@donalsonauto.com
You hire people with big racism profiles and don’t think that’s a good thing for your bussines.
Business response:
We take any concerns about discrimination very seriously. Our goal is to provide a respectful and welcoming environment for all customers and team members. We would like to learn more about your experience to address this properly. Please contact us directly so we can understand what happened and work toward a resolution. Justin Palermo General Manager jpalermo@donalsonauto.com
Buy a brand new vehicle and when it is having problems you gotta wait months to be able to get it serviced because they don’t have enough loaners. My car literally jerks out of gear while I’m driving but it’s fine.
Business response:
We understand how frustrating it is to wait for service, especially with a new vehicle experiencing issues like jerking out of gear. We appreciate your patience as we work to improve loaner availability and service times to better support you and all our customers. Justin Palermo General Manager jpalermo@donalsonauto.com
Bought a used vehicle and of course totally scammed! Salesman was super nice but watch for the shark when you sign those papers. Got the warranty because single mom and wanted to be protected and they completely ripped me off. Two check engine lights within 4 months and told “pay $200 to update your computer to make it disappear” and another “600$ for “preventive not covered with warranty”. Total snakes. Avoid at all costs.
Business response:
Thank you for sharing your concerns. We understand how important it is to feel confident in your purchase and warranty coverage. We regret that your experience has been frustrating and would welcome the opportunity to discuss this with you directly. Please feel free to contact us at your convenience. Justin Palermo General Manager jpalermo@donalsonauto.com
Poor service department! Brought my vehicle from there. Mind you it’s 2024 Chevy Tahoe. Didn’t have an opening till next week. So I asked if they had a loaner vehicle I could use in the meantime because I have kids at home. I was told when I purchased the Tahoe and if i ever needed service done to the vehicle that I could ask for one. The lady I spoke with got an attitude with me and I simply told her I didn’t have the time to deal with that and hung up the phone. Long story short… turns out my transmission fluid was leaking... read more