This profile has been claimed by the business owner or representative.
Donalson Chevrolet GMC
- Car Dealers
- Silsbee, TX
About this business
Location details
1415 Hwy 96 Bypass, Silsbee, TX, 77656, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bought many vehicles from them. Manager was rude. Sold a vehicle out from under me and didn’t care to fix the problem. Never going back there again. Never been treated like that ever. Especially all the vehicles I’ve bought there. Wow.
Poor service department , won't honor warranty work won't make it right, sell used junk from auctions
The worse dealership ever! They ranmy husbands credit 10 times. Once was good!! I could never talk to anyone in financial nor would the salesperson call!! I would never reccomend them plus by running my husband credit so many times made his credit score drop 30 points!!
Business response:
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (409) 385-5221 so we can work towards a resolution. We hope to hear from you.
Very disappointed in the service department!!! I will most likely never purchase another vehicle from this dealership and do not recommend them.
Business response:
Hi, thanks for reaching out. We would like to work towards a resolution, so if you are willing, please reach out to us at (409) 385-5221 to discuss this further. We hope to hear from you soon.
Chevrolet service acts like it’s no big deal that something was taken out of my truck when it was getting an oil change.. Just because they have never had anyone complain about anything being stolen before I guess that gives them the service dept the ok to take what they want.. The first girl I talked to told me I should have not left any valuables in my truck. And then I preceded to tell her it was just a little bit of change and it doesn’t matter if it was toilet paper her people should not take something that doesn’t belo... read more
Business response:
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Here at Moore Chevrolet Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (409) 291-5767 to discuss ways we can better serve you in the future.
We was there for 7 1/2 hours before they decided they could put us in a new car and then didn’t even fill it up with gas and the Finance lady is very rude she made us come back 2 times to do paperwork over again I will NEVER buy another vehicle here and I will not recommend people to buy from this poor place!
Even though the salesman was nice and went out of his way for us the manager there was rude and was talking over me. When I asked him to quit raising his voice at me he got louder. That's ok because we got a better deal at JK. It is a shame that the salesman lost a sale because of his boss.
Business response:
I apologize for the inconvenience. However we are glad you got helped locally. Please keep us in mind for service. And feel free to personal message us with any further concerns.
Bad business practices. Watch yourself if you go here.
I was recently shopping for my 2nd Buick Enclave- i shopped online to locate one and was contacted by Moore Buick. I said THEY CONTACTED ME... told me they had a program car with 3k miles that sounded like what i wanted! I told the lady i was not in Silsbee that i would be taking off work to travel up there and wanted to be sure i had an appt. she gave me a 430 appointment- and on arrival- she said she was going to place me with “her best salesperson” then went from cubicle to cubicle trying to get someone to wait on me- NO ... read more