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East Bay Post Acute
- Nursing home
- Castro Valley, CA
About this business
Location details
20259 Lake Chabot Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I'd like to start by saying this is my first and only experience with a place like this. This is just my personal view. This place was awful. When my grandma was admitted Thursday night they incorrectly listed her as covid-19 positive and had her quarantined to a room by herself. After we brought it to the attention of the staff that she wasn't positive and had been vaccinated months ago they gave her a roommate. My grandma was given thick liquids to drink and didn't know why they would t let her drink her Normal juice and c... read more
DO NOT SEND YOUR LOVEONES HERE!!! this is the worst rehabilitation facility I have ever known!! the staff is not friendly, empathetic nor sympathetic. They do not communicate with relatives. No one ever calls you back, and you can never get in touch with anyone to get answers. We have been trying to get in touch with the facility director, the social worker, etc. but no one have returned our call. You cannot freely visit your love ones, because the visits are monitored. Even a window visit has to be scheduled. On rar... read more
This place is horrible. I am currently a patient here. I can't wait to get outta this hell hole . The night staff ( not all of them but on this night they ain't doing shit nov 11/11/20) don't do nothing but gossip and try to talk to janitor... I have had my ringer on which is my buzzer for my room no one had came and checked on me yet
Business response:
Hi Velly P., We reviewed our records and don't currently have any patients that match your name. Can you private message me your info or give me a call at (510) 351-3700? I'd love to meet with you to learn more about your experience and see what I can do to assist. Thank you!
I usually don't write reviews or read into them because I like to give everything a fair chance, however, after our visit here, I am. Driving up to the residence was kind of weird, there is VERY limited parking, even with the limited parking there is ONE spot to get someone in or out who needs a walker or wheel chair accessible. My grandfather is in a wheel chair so I have to drop him off on the side- go to the back to park and go back to push him inside through an exit door. My grandfather was placed here after an amputat... read more
Business response:
Hello Ashleigh, We very sorry and surprised to hear about your negative opinion and experiences with our facility. I wanted to reach out immediately in hopes that we can chat in more depth about the experience you and your grandfather had at the facility. If you are open to speaking over the phone, please don't hesitate to give me a call. Warmest Regards, Shane McCormack Administrator 530.400.3060
The worst place I ever seen. This place smells, old linen, furniture is old and damage. Staff is not friendly & they never answer the phones. This place is shit!!!!
Business response:
Toni, I'm very sorry and surprised to hear about your negative opinion of our facility. I wanted to assure you that we have a highly skilled and caring team--they are one of the many reasons we've been rated by five out of five stars by Medicare. And, we do replace linens and furniture on a regular basis. If you noticed something damaged that may be harmful to our patients, please let me know right away so that we can get it replaced. You can stop by my office or contact me or any member of my team at (510) 351-3700. Sinc... read more
Do Not be fooled by the online photos, info, or the phone recording message! That is not at all what you get. What you DO get is no communication, filthy rooms with peeling paint, falling apart furniture, dirty vents, dried fluids on walls, no phones for patients etc. I would also give no stars if could! If you happen to end up here, or know anyone here, please check on them daily! make sure they are getting what supposed to and being actually checked on - not just medicatating and dropping food off (which also leaves a lot ... read more
If i could give this place no stars i would. They don't contribute and help each other out at this facility as a whole. Every time i walk into this place i get ignored and I'm not meant to be there past 5 minutes but somehow its always just a problem to get ONE favor. They always have attitudes & no strive to help anyone but themselves, so therefore my review is a complete zero for all of the staff that work there. There is only a selective TWO staff members that actually care to help & properly do their job. Yes i do unders... read more
Business response:
Hello Jazmine, It is with a heavy heart that I respond to you in hearing of your overall displeasure with the experience(s) you had at the facility. I would really appreciate you reaching out to me so that we can chat over the phone or meet up and discuss what you experienced to ensure that we are better for others. I am reachable directly at 530.400.3060. Please let me know if there is any way we can remedy this. Warmest Regards, Shane McCormack Administrator
Frequently asked questions about East Bay Post Acute
How is East Bay Post Acute rated?
East Bay Post Acute has a 3.9 star rating with 115 reviews.
When is East Bay Post Acute open?
East Bay Post Acute is closed now. It will open tomorrow at 9:00 a.m.