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ECHO Suites Extended Stay
- Hotels
- Indianapolis, IN
About this business
Location details
5831 Alta Lk Dr, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good THE BATHROOM WAS DIRTY AND ON THE FLOOR THERE WAS A DIRTY TOWEL
Business response:
Dear Irasema, I apologize that you had this experience at our hotel. Our team takes a lot of pride in the cleanliness of our hotel and this is not the experience that we want you to have at our hotel. We appreciate you sharing this information with us and we hope in the future we can welcome you back for a better visit.
Okay Beds were hard and uncomfortable, shower had lots of mold in the tile grout and I was charged a cancellation fee of $100+ for arriving late even after I called and informed the hotel that I would be arriving after midnight. Air conditioner worked great
Business response:
Dear Anonymous, I apologize if there was some confusion with your billing, if this has not been taken care of please let me know.
Very Poor Not thoroughly clean & uncomfortable rooms. Nothing.
Business response:
Dear Mr. Tesoro, Thank you for sharing your experience with us. I apologize that you did not enjoy your stay and did not feel that your room was cleaned correctly. Our team takes pride in the cleanliness of our hotel and we have shared your comments with our team. We hope that in the future we can have the opportunity to welcome you back to our hotel and show you that this experience is not a normal experience for our guests.
Last time staying here. They didnt clean our room at all one night. And when they did the second they only made the bed and emptied the trash can. Did not vacuum the room Location
Business response:
Dear Mr. Hancock, Thank you for sharing your experience with us. I am sorry that you experienced a misunderstanding with the do not disturb sign and that your room was not cleaned to your expectations the next day. Our team takes a lot of pride in the cleanliness of our hotel and we have shared your review with the team members. We would appreciate the opportunity to show you our improvements in the future.
Awful conditions, but it at least came with a pillow. My bed was broken and had a huge divot in the mattress. The bathroom had mildew, no toilet paper holders, the shower walls were covered in patches with mismatch paint.
Disappointing
Fair
More than likely will not use them again! It was posted that site had an indoor pool, kids were excited about it! Not true, false advertisement! Not nice Good breakfast
Business response:
Dear Ana, Thank you for sharing your experience with us. I apologize for the incorrect listing of an indoor pool at our property. I am not sure how that was added to our listing as it is not on our other website listings but is being corrected. I can only imagine the disappointment for your children. We would like the opportunity to correct this situation for you and your family. Please contact me at the hotel, so that we can continue this discussion.
Frequently asked questions about ECHO Suites Extended Stay
How is ECHO Suites Extended Stay rated?
ECHO Suites Extended Stay has a 3.9 star rating with 1,903 reviews.
When is ECHO Suites Extended Stay open?
ECHO Suites Extended Stay is closed now. It will open tomorrow at 12:00 p.m.