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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Overall it was a decent stay. The friendly was staff, and a good variety of dinning and shopping I'm taking a few points off for cleanliness of our room: there were pieces of candy on the floor, the bathroom had a musky smell, and hair strands in the shower/tub.
Business response:
Thank you for the feedback. We will forward these messages along to our management team.
Business response:
Thank you for the review.
Business response:
Thank you for the review.
Excellent
Business response:
Thank you for the review.
Staff were great, the room and property were clean, the parking garage was a little dirty and did not seem like it had any hotel security monitoring. My room smelled a little funky, but it was not something I had tried to get the staff to assist with (like change rooms) so not sure if another room would have had the same issue or if they would have been accommodating in my request.
Business response:
Thank you for the review! We appreciate the feedback regarding the odor and the parking garage. We will forward this along to our hotel management so they can address the issues. We hope to see you again soon,
No shoes no worries No pool available during stay, elevators had several service issues and it was a busy weekend. Staff were very helpful. Don’t be shocked if you see a few homeless walking barefoot around the casino floor the security didn’t seem to care.
Business response:
Thank you for the review.
Clean up
Business response:
Thank you for the feedback.
I reserved a room with a king bed, and we received a room with two queen beds instead. No explanation why we didn't get the room requested.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,636 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.