Eldorado Resort Casino

3.9

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.924,310 reviews

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Della

5 years ago

Exceptional

Business response:

Thank you so much for your great 5-star rating and review, Della. We look forward to welcoming you back soon! Eldorado Resort Casino

Janet

5 years ago

Good $30 Resort fee per night for a 3 star hotel is ridiculous Good lication

Business response:

We sincerely appreciate you taking the time to share your experience with all of us. In regard to the resort fees, a portion of those fees is made up of the tourism stipend imposed to hospitality establishments by the City of Reno. Amenities are taxable and currently include: on-sight, covered parking, pool, gym, high speed Wi-Fi, Bell Captain & Concierge services, in-room coffee and local & toll-free calls. We hope you'll visit us again to allow us the opportunity to welcome you back with the family-style service you and a... read more

Johnny

5 years ago

Good The bed and pillows were not comfortable Spa was excellent. The pool side bar was great

Business response:

Your feedback is definitely appreciated, Johnny. We look forward to your next visit at Eldorado Resort Casino.

Amy

5 years ago

Renovations needed The carpet desperately needs to be replaced. It was so worn and disgusting looking that I was afraid to walk on it with bare feet. I didn’t care that things looked dated in the room. But that carpet, yuck! The bed was comfortable and the bathroom was clean.

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more

Sally

5 years ago

Very Good Bed was too puffy. Food was so expensive. Spent over 300.00 and lost all, got only 1.00 in slot free play for comps, using club card. Not even worth getting the card,I think. Room was excellent, lots of machines to choose from.

Business response:

We appreciate your loyalty, Sally. Your feedback is greatly appreciated. We will be sure to share your input with the appropriate departments.

Alicia

5 years ago

Very Good

Business response:

Thank you for taking the time to share your experience with us, Alicia! We can't wait to welcome you back for another great time at Eldorado Resort Casino soon.

Lydie

5 years ago

Good

Business response:

Thanks for your review, Lydie. We appreciate you!

Reuel

5 years ago

Very good after we got a room with air conditure was working correctly. We enjoyed it very much. The first night the air wouldn't shut off, but you guys came and fix it. The next night heater was on all day so we call and you guys gave us a new room. So we were very happy.

Business response:

Thanks for your review, Reuel. We appreciate you!