Ellery Arbor Memory Care

Anonymous 

on AplaceForMom

10 years ago

This company is by far the most out of touch company in Dementia care. The staff are unskilled, not trained and management shows no investment in staff. I have my wife in this community and they rotate the staff from neighborhood to neighborhood. No consistency and no knowledge. The turn over rate is high and the management team at the corporate level are scrupulous. They are deceitful and treat the Executive Directors like puppets to do their dirty work. The older lady who visits the community from the corporate office is m... read more

Anonymous 

on AplaceForMom

11 years ago

There is a very large turnover at this facility. They have gone through several directors within a matter of a couple of years. Turnover rate is very high. I am not sure if it is pay or the way upper management treats them. This makes continuity of care difficult and communication poor. 

Loretta 

on AplaceForMom

11 years ago

I pulled my family member out. We have run out of some medication, been given the wrong medicine, left out of the loop on mom's care, the list goes on and on! They have no idea what they are doing and seem to lack any common sense! The staff is unsupervised and very poorly trained. My questions about mom's dementia were met with blank stares. Its apparent that I know more than they do. They profess to be experts in memory care! How are they allowed to scam people that? My final straw was when I met the owner! She had nothing... read more

anonymous 

on AplaceForMom

11 years ago

Right now I really wouldn't recommend this place. Some of the staff has been great, but they leave as fast as they arrive. There are so many things that are not right, I wouldn't even know where to begin.. (Previously).. They hadn't given our relative a shower in over two weeks. Somehow, she got a cut on her leg. The staff bandaged it, however they didn't check it and we didn't know about it until we saw red streaks going down her leg. She ended up in ER clinic with a major infection. Her sheets weren't changed in over two w... read more

Anonymous 

on AplaceForMom

11 years ago

Staff turn-over is extremely high - used to be very good but is falling apart - kind of scary - You never know who is going to be in the front offices - one day they are there and the next day someone new has taken their place - really worried about the direction that corporate is taking-we will see 

K 

on AplaceForMom

12 years ago

After contacting the facility, I soon realized how mismanaged this place truly is. No one could give me clear answers. They lied when they said they separated the levels of care. I heard from another family member visiting their loved one that they have had a big turnover in staffing. Not some place to take my dad. 

John 

on AplaceForMom

12 years ago

My parents have been living here since the place first opened. When my wife and I first visited, we were extremely excited about the possibilities. It was unlike any facility we had visited or ones that my parents had stayed in before. We signed up and moved my parents here several months ago. Like with any new facility, there are growing pains. One of the main reasons we selected this facility was because of the food. Their kitchen is littered with state of the art appliances and the idea of a home cooked meal was music to ... read more