Embrace Pet Insurance - Cleveland, OH

Logan P 

on BBB

a week ago

Excellent experience with Embrace! I have been a member for 4 years without needing the service with my two cats. There is a fear that a company won't honor its promise of covering accidents and health problems. But let me tell you, I am SOOOOO glad that I have them in my life. This week, my cat informed us that she had been eating loads of hair ties and needed surgery to remove them. The total was $5600, which, including an overnight stay to ensure that she was hydrated and well-medicated. I filed the claim, and within a fe... read more

Tom S 

on BBB

3 weeks ago

EMBRACE has been wonderful as we deal with our cat's injury. Urgent care through surgery has been handled professionally and courteously. Customer service has been exceptional! I read negative reviews here and there...I'm not sure what has happened, but this has been a great group of people to deal with. We are grateful customers. 

Matthew T 

on BBB

3 months ago

Embrace has been incredibly easy to work with. I left another pre insurance company after they kept jacking up my premiums by huge percentages year after year. With Embrace, I’ve paid a constant rate and never had to worry about my dog aging out of affordable coverage. He joined when he was already old (but had very few preexisting conditions) and they never balked at any of his claims, never pushed back, never tried to wiggle out of anything and never took more than a day to profess. I just recently submitted some substanti... read more

Kathryn S 

on BBB

11 months ago

I was very glad to see that Embrace Pet Insurance has a A+ rating! This rating concerns customer service experience only: I have had a terrible time getting Embrace to get my "My Embrace" account set up (due to computer problems) and to find out EXACTLY what I need to get completed and sent in for my coverage to be ready to go ! I just spoke with a Spervisior (at Embrace) who told me the Orthopedic Exam report helps reduce the waiting period for coverage. On May 19th, I spoke with a Embrace CSR Kristen, who I asked what othe... read more

Lonnee S 

on BBB

a year ago

They are everything they claim to be. I have a policy I can rely on understand all costs and no hidden fee's. It's refreshing to find a company any company that is honest and clear. In addition the support team is AAAAAA. We made an excellent choice when we decided to go with Embrace as I'm sure you, too will experience. 

Tom C 

on BBB

a year ago

6-10-2022 -*- I have been an Embrace client for going on nine years. I carried two coverages; Wellness Rewards and Accident & Illness. Their service has been excellent regarding handling of my claims. I could not ask for a better partner in caring for my furry companion, who just passed away. I do recommend this company whenever possible. 

jane s 

on BBB

a year ago

During Covid they have been extended wait to speak to someone if you have to do that. But when you do get somebody there they go the extra mile to get the answers that you need. Also when my cat passed away last October they were extremely kind and sent me a beautiful card. I will never forget that 

Leanna B 

on BBB

a year ago

I am new to EMBRACE and my initial contact with Tiffany was nothing short of outstanding! She explained everything and was very personable! 

Pat A 

on BBB

a year ago

I have had insurance from Embrace for 5 dogs for quite a number of years. One of the dogs had a number of serious health issues that came with very large expenses. Having the insurance was an absolute blessing, as it kept us from needing to go into debt or deplete savings. Filing all of the claims online was a very easy process, and all claims were processed very quickly. Embrace provides more comprehensive coverage than the other companies, and has a lot of options (deductible, reimbursement percentage, and annual maximum p... read more