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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Hello, I recently lost my pet that was insured with embrace. Because of the bad reviews here, I was worried that embrace would not pay the vet bills. But they did, so I thought they deserved a good review. Embrace handled the claims quickly, simply, and per the contract. It wasn't easy losing my furry friend. I really appreciate that embrace was not a scam like I feared. I am reassured keeping my other fur babies insured now. Thank you Embrace!
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the review filed by **** ****** on 10/19/2025. ***** thank you for sharing your positive experience with Embrace. We are sorry to hear of your loss but are thankful that you have been satisfied in choosing us as your pet insurance provider for the pet you sadly lost and will continue to trust us with your other beloved pets. We appreciate you sharing your experience with our claims processing and thank you for tak... read more
I've had Embrace for two cats for three years now. One cat was insured right after being adopted as a kitten with a clean bill of health. I've had no issues getting the few claims I've submitted processed and reimbursed quickly. I read all the documentation they send when signing up and had a thorough medical history review done then and there so any pre-existing conditions would already be on file. I also insured my adult cat, who I knew would have some things excluded due to pre-existing conditions. Again, had a medical hi... read more
Business response:
Dear Better Business Bureau, EMBRACE PET INSURANCE is responding on behalf of AMERICAN MODERN INSURANCE GROUP to the review filed by ******* ********** on 9/25/2025. Thank you for your positive review of Embrace, Heather. We are happy to hear that you have been satisfied in choosing us as your pet insurance provider. We agree that the Medical History Review option offered by Embrace is a wonderful tool in really understanding your coverage and making sure the policy is a good fit for you and your furry family. We are happy t... read more
I am shocked, as is my dog's vet, at how much Embrace Pet Insurance covers for my dog's medical services. You always hear horror stories about stingy insurance... well, that's not the case with Embrace! They covered her veterinary behaviorist as well as her ultrasound. All staff members have been prompt and helpful. I am so glad I chose Embrace! As I often remind my friends, you need to get pet insurance before anything goes wrong so it is covered. It's better to have pet insurance and not need it than for an emergency or ch... read more
Business response:
Thank you for taking the time to share your review of Embrace with the Better Business Bureau, ********. We are so glad that we have been able to provide comprehensive coverage for your pup that has not only exceeded your expectations but also, those of your veterinary team. We know how stressful unexpected veterinary expenses can be and we are glad that we have been able to provide support to your family with addressing these costs. Thank you for trusting Embrace to be a part of your dog's life, to aid you in keeping her as... read more
We have used Embrace for just over 10 years, covering our Golden Retriever since he was brought home at 8 weeks until his passing, as well two of our cats. Embrace has been amazing. We've never had a claim denied. A large claim was pended for notes for one of our cats, but paid upon receipt. And we just had multiple claims, totaling a significant sum, for the last week or so of our Golden's life. All were paid. Their Customer Service has been outstanding. When one bill was missing a charge for a line item, they reached out t... read more
Business response:
Thank you for taking the time to share your review of Embrace with the Better Business Bureau, Aut. All of us at Embrace want to first and foremost, again send you our condolences following your loss of your Golden friend. We are so glad that we were able to assist with your beloved dog's claims, especially those near the end of his life. We know how stressful unexpected veterinary expenses can be and are glad that we have been able to provide support to your family during this already difficult time. Thank you for trusting ... read more
Excellent experience with Embrace! I have been a member for 4 years without needing the service with my two cats. There is a fear that a company won't honor its promise of covering accidents and health problems. But let me tell you, I am SOOOOO glad that I have them in my life. This week, my cat informed us that she had been eating loads of hair ties and needed surgery to remove them. The total was $5600, which, including an overnight stay to ensure that she was hydrated and well-medicated. I filed the claim, and within a fe... read more
Business response:
Hello *****, Thank you for taking the time to share that feedback! We’re happy to hear you’ve had a positive experience with our Customer Care team and claims service!
EMBRACE has been wonderful as we deal with our cat's injury. Urgent care through surgery has been handled professionally and courteously. Customer service has been exceptional! I read negative reviews here and there...I'm not sure what has happened, but this has been a great group of people to deal with. We are grateful customers.
Business response:
Thank you for sharing that positive feedback, Tom! We are happy to hear our Customer Care team has been exceptional and we have been great! We hope your furry companion is doing well, and we appreciate you choosing Embrace!
Embrace has been incredibly easy to work with. I left another pre insurance company after they kept jacking up my premiums by huge percentages year after year. With Embrace, I’ve paid a constant rate and never had to worry about my dog aging out of affordable coverage. He joined when he was already old (but had very few preexisting conditions) and they never balked at any of his claims, never pushed back, never tried to wiggle out of anything and never took more than a day to profess. I just recently submitted some substanti... read more
Business response:
Hello *******, Thank you for taking the time to leave that feedback. We are glad to hear the policy was there to help during your time of need and I am so very sorry for your loss! Our fur babies hold an important place in our hearts and saying goodbye is never easy. Please know we are sending well wishes to you during this difficult time!
I was very glad to see that Embrace Pet Insurance has a A+ rating! This rating concerns customer service experience only: I have had a terrible time getting Embrace to get my "My Embrace" account set up (due to computer problems) and to find out EXACTLY what I need to get completed and sent in for my coverage to be ready to go ! I just spoke with a Spervisior (at Embrace) who told me the Orthopedic Exam report helps reduce the waiting period for coverage. On May 19th, I spoke with a Embrace CSR Kristen, who I asked what othe... read more
They are everything they claim to be. I have a policy I can rely on understand all costs and no hidden fee's. It's refreshing to find a company any company that is honest and clear. In addition the support team is AAAAAA. We made an excellent choice when we decided to go with Embrace as I'm sure you, too will experience.
Business response:
Hello ******, Thank you for the kind words! We sincerely appreciate you providing that feedback!
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 4 star rating with 13,908 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is closed now. It will open tomorrow at 8:30 a.m.