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Embrace Pet Insurance
- Pet Insurance
- Cleveland, OH
About this business
Insurance Plans Designed with You and Your Pets in Mind All of your pet’s unexpected accidents & illnesses are covered with Embrace’s one simple yet comprehensive pet insurance plan. Personalize your policy by selecting the annual maximum, annual deductible, and reimbursement percentage that fit your budget and needs.
Location details
4530 Richmond Rd, Cleveland, OH, 44128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
We have used Embrace for just over 10 years, covering our Golden Retriever since he was brought home at 8 weeks until his passing, as well two of our cats. Embrace has been amazing. We've never had a claim denied. A large claim was pended for notes for one of our cats, but paid upon receipt. And we just had multiple claims, totaling a significant sum, for the last week or so of our Golden's life. All were paid. Their Customer Service has been outstanding. When one bill was missing a charge for a line item, they reached out t... read more
Business response:
Thank you for taking the time to share your review of Embrace with the Better Business Bureau, Aut. All of us at Embrace want to first and foremost, again send you our condolences following your loss of your Golden friend. We are so glad that we were able to assist with your beloved dog's claims, especially those near the end of his life. We know how stressful unexpected veterinary expenses can be and are glad that we have been able to provide support to your family during this already difficult time. Thank you for trusting ... read more
Excellent experience with Embrace! I have been a member for 4 years without needing the service with my two cats. There is a fear that a company won't honor its promise of covering accidents and health problems. But let me tell you, I am SOOOOO glad that I have them in my life. This week, my cat informed us that she had been eating loads of hair ties and needed surgery to remove them. The total was $5600, which, including an overnight stay to ensure that she was hydrated and well-medicated. I filed the claim, and within a fe... read more
Business response:
Hello *****, Thank you for taking the time to share that feedback! We’re happy to hear you’ve had a positive experience with our Customer Care team and claims service!
EMBRACE has been wonderful as we deal with our cat's injury. Urgent care through surgery has been handled professionally and courteously. Customer service has been exceptional! I read negative reviews here and there...I'm not sure what has happened, but this has been a great group of people to deal with. We are grateful customers.
Business response:
Thank you for sharing that positive feedback, Tom! We are happy to hear our Customer Care team has been exceptional and we have been great! We hope your furry companion is doing well, and we appreciate you choosing Embrace!
Embrace has been incredibly easy to work with. I left another pre insurance company after they kept jacking up my premiums by huge percentages year after year. With Embrace, I’ve paid a constant rate and never had to worry about my dog aging out of affordable coverage. He joined when he was already old (but had very few preexisting conditions) and they never balked at any of his claims, never pushed back, never tried to wiggle out of anything and never took more than a day to profess. I just recently submitted some substanti... read more
Business response:
Hello *******, Thank you for taking the time to leave that feedback. We are glad to hear the policy was there to help during your time of need and I am so very sorry for your loss! Our fur babies hold an important place in our hearts and saying goodbye is never easy. Please know we are sending well wishes to you during this difficult time!
I was very glad to see that Embrace Pet Insurance has a A+ rating! This rating concerns customer service experience only: I have had a terrible time getting Embrace to get my "My Embrace" account set up (due to computer problems) and to find out EXACTLY what I need to get completed and sent in for my coverage to be ready to go ! I just spoke with a Spervisior (at Embrace) who told me the Orthopedic Exam report helps reduce the waiting period for coverage. On May 19th, I spoke with a Embrace CSR Kristen, who I asked what othe... read more
They are everything they claim to be. I have a policy I can rely on understand all costs and no hidden fee's. It's refreshing to find a company any company that is honest and clear. In addition the support team is AAAAAA. We made an excellent choice when we decided to go with Embrace as I'm sure you, too will experience.
Business response:
Hello ******, Thank you for the kind words! We sincerely appreciate you providing that feedback!
6-10-2022 -*- I have been an Embrace client for going on nine years. I carried two coverages; Wellness Rewards and Accident & Illness. Their service has been excellent regarding handling of my claims. I could not ask for a better partner in caring for my furry companion, who just passed away. I do recommend this company whenever possible.
Business response:
Hello ***, We're glad to hear you've had positive experiences with your claims over the years and we appreciate you taking the time to share that feedback. I am so sorry for your loss - sending well wishes to you during this difficult time!
During Covid they have been extended wait to speak to someone if you have to do that. But when you do get somebody there they go the extra mile to get the answers that you need. Also when my cat passed away last October they were extremely kind and sent me a beautiful card. I will never forget that
Business response:
Hello ***** We sincerely appreciate your patience and understanding! We are hiring additional representatives and are working diligently to return to our standard response time. Thank you for taking the time to share that feedback!
I am new to EMBRACE and my initial contact with Tiffany was nothing short of outstanding! She explained everything and was very personable!
Business response:
We are so glad to hear that. Thank you for your kind words!
Frequently asked questions about Embrace Pet Insurance
How is Embrace Pet Insurance rated?
Embrace Pet Insurance has a 4.9 star rating with 9,172 reviews.
When is Embrace Pet Insurance open?
Embrace Pet Insurance is open now. It will close at 8:00 p.m.