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Emtek Products
- Manufacturing
- Irwindale, CA
About this business
Location details
12801 Schabarum Ave, CA, 91706, US, Irwindale, CA, 91706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 05:00 a.m. to 5:00 p.m. | |
| Tue | 05:00 a.m. to 5:00 p.m. | |
| Wed | 05:00 a.m. to 5:00 p.m. | |
| Thu | 05:00 a.m. to 5:00 p.m. | |
| Fri | 05:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Safety Advice for People With Emtek Door Handles (very long, skip down to bottom to read highlights) We have had two Emtek door handles that spontaneously failed. Specifically, when turning the door handle the latch would not retract, leaving the occupant stuck inside. This incident happened twice in the last year and a half (these handles are less than 5 years old). The first time this happened I was in my upstairs bathroom without a phone leaving me stuck inside for 4 hours. Luckily there is a window and I was able to get... read more
Business response:
I’m so sorry this happened to you Matthew. Has this been fixed for you?
This company does not stand behind their warranties!!!!! If you are looking for a product that lasts and is durable, this is not the hardware for you!!!
Business response:
Hi Carrie, can you give me a bit more context into your situation? Would love to help if I can
Better customer service. I posted a full review to Facebook
Business response:
Hi Tiffany, I’m sorry to hear about your experience. I’ve sent you a private message to see if I can fix this for you. -Amy
Emtek sold us a Lausanne handle set with a flawed exterior finish, which 6 months after installation looked like it was 20 years old. You could literally scratch off the finish with your fingernail! Tried to address with company, was told "normal wear and tear". Was forced to order an exterior replacement for $160 out of pocket. Replacement showed up today, we tested to see if the same pressure causes scratches on the replacement...which it doesn't, of course, and confirms the initial one had a flaw in the manufacturing p... read more
Business response:
Whoa I’m so sorry this was your experience! Can you tell me a bit more about your interactions with customer service? Who you spoke with, what was promised, when?
Hi, I'm not happy with the quality of my lockset. The cam bar in the dead bolt is too small for the cross shape in the deadbolt latch and the cam bar slips into a position that it can't effectively open and close the latch. This results in us getting locked out of the house. Do you make a deadbolt that is properly designed and will work?
Business response:
Hi there, I’m so sorry to hear about the trouble you’re having with your lock. Is your door thicker than a standard door? How long have you had it? And have you spoken to our customer service team about this? They get in at 5am PST tomorrow morning or can be reached by email at support@emtek.com
Bought bluetooth lock sets for all our office doors. Bluetooth won't pair because the app is so out if date it doesn't support a lot of current OS. App has a 1 star rating, which shouldn't even be possible. Have one door set that the mastercode doesn't even work on.
Business response:
Hi Jeremiah, I’m so sorry to hear this. Did you speak to customer service about this issue?
Having spent a little over a thousand dollars and 7 knobs I have found all knobs have either faded, chipped or rusted. I called customer service and no results. I had the knobs 3 years when I called.
Business response:
Hi there! This is very odd. I’m so sorry for your trouble! Where are you located? Did you send images to customer service when you spoke to them?
😕With a 7000 sq ft home full of Emtek hardware, a keyed lock set to the garage failed with a bent latch. After calling customer service this morning. I was told to take it apart and see if I could identify the problem. If it was broken latch, the customer service rep said she'd be glad to send a new new one. After taking apart the lock and calling back in, I was told that since the unit is likely more than 2 years old, there are no parts available to send me and that I should go out and purchase a new unit. I asked for a re... read more
Business response:
Hi Jeremy, can you share what this item is? I’m so sorry for the trouble. I surprised to hear that customer service wasn’t able to find what you needed but I would be happy to look into this for you and to get you a viable replacement ASAP. Emtek is always doing our best to provide the best quality hardware products we can— this is evidenced by our recently expanded warranty. I hope we have the opportunity to share those improvements with you in a replacement for the faulty latch. Can you shoot me a note with the product as ... read more
Don't sell defective products
Business response:
Sorry to hear this William. Can you tell me a bit more about your experience and how we can improve it? Emtek sells over 250,000 products and it’s always helpful to know when and how we have missed the mark. Did you speak with our customer service team?
Frequently asked questions about Emtek Products
How is Emtek Products rated?
Emtek Products has a 3.6 star rating with 53 reviews.
When is Emtek Products open?
Emtek Products is closed now. It will open at 5:00 a.m.