EnergyAid

Business response:

Hi, Dustin. Thank you for taking the time to provide us with your feedback. We are committed to providing our customers with exceptional service, and we're sorry to hear that we fell short of your expectations. We understand that we didn't meet our goal of getting a 5-star rating, and we apologize for any inconvenience caused by the overbooked technician. Rest assured that we take your feedback seriously and will do everything possible to improve our service. We appreciate your business and hope to have the opportunity to se... read more

Business response:

Hi, Karen. Thank you for your feedback. We are thrilled that Jared provided you with excellent service and was very knowledgeable. We pride ourselves on having a team of experts committed to providing our customers with the best possible experience. Thank you for choosing us, and we look forward to serving you again soon! 

Business response:

Hi, Douglas. Thank you for taking the time to share your positive experience with Gabriele. It's great to hear that he was professional and informed you throughout the job. Providing excellent customer service is essential, and Gabriel went above and beyond to help you. Thank you again for sharing your feedback! 

Business response:

Hi, Steve. Thank you for your valuable feedback! We are glad that you found us friendly and informative. We always strive to provide the best possible service to our customers. If you need any further assistance, please don't hesitate to let us know. 

Business response:

Hi, Dan. Thank you for leaving a positive review for Brian. Our team truly appreciates your kind words regarding his knowledge and informative approach. We are committed to providing the best service possible, and it is always encouraging to hear when we have succeeded. Thank you once again for your support! 

Business response:

Hi, Kay. Thank you for taking the time to share your valuable feedback with us. We are thrilled to hear that your interaction with Marcos was positive and that he was polite and pleasant. At our company, we take great pride in the professionalism and expertise of our team, and we are delighted that we met your expectations. We sincerely appreciate your business. Thank you again for sharing your experience with us. We look forward to serving you again in the future.  

Business response:

Hi Sheila, Thank you for taking the time to leave us your positive feedback. We are delighted to hear that you found Nicholas Bartosch to be punctual, professional, and pleasant. We take pride in having expert technicians who aim to provide excellent customer service. It was our pleasure to serve you, and we hope to have the opportunity to assist you again in the future. 

Business response:

Hi, Tom. Thank you for taking the time to share your feedback with us. We are glad our technician arrived on time and was knowledgeable about the system. We strive to provide quality service to all our customers, and we are pleased to hear that we have met your expectations. Thank you for choosing our service. We look forward to serving you again in the future. 

Business response:

Hi, Allan. Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that Brian and Marcus resolved the issue with the battery you purchased and went above and beyond by contacting the manufacturer to replace it. If you ever have any questions or concerns, don't hesitate to reach out to us. We're always here to help!