EnergyAid

Business response:

Hi, Claire. Thank you for sharing your experience! We are thrilled to learn about the positive impact that Marcos Gonzales had on your visit. His friendly approach and eagerness to educate our customers reflect our commitment to customer service and guarantee that customers like you leave feeling well-informed and satisfied. We are delighted to have served you! 

Business response:

Hi, Scott. We are delighted you had a positive experience with Gabriel Mendoza and Brian Vigil. Providing clear explanations and efficient solutions to all our customers is something we take pride in. Our commitment to exceptional customer service makes us stand out, and we are thrilled that it has been acknowledged. If you need further assistance, please do not hesitate to contact us. We are always here to help! 

Business response:

Hi, Dan. Thank you for sharing your experience with us. We are pleased to know that Marcos was able to install the new T-Mobile 5G cellular modem quickly and professionally. However, we understand that he missed the provided timeframe window. Your feedback is critical to us, and we are committed to providing you with the best possible service. If there is anything else we can do to improve your experience, please don't hesitate to let us know. 

Business response:

Hi, Kim. Thank you so much for sharing your recent experience with us! We are thrilled that Brian Vigil and Gabriel Mendoza were knowledgeable and pleasant. Your feedback is precious to us, and we would love to hear more from you if you have any further thoughts or questions. Please don't hesitate to reach out - we're always here to help! Thank you again for your time and feedback. 

Business response:

Hi, Kerry. Your feedback is highly appreciated. Thank you for the review! 

Business response:

Hi, Lance. We appreciate the kind words and are glad we could provide you with a positive experience! 

Business response:

Hi, Julie. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Business response:

Hi, Dustin. Thank you for taking the time to provide us with your feedback. We are committed to providing our customers with exceptional service, and we're sorry to hear that we fell short of your expectations. We understand that we didn't meet our goal of getting a 5-star rating, and we apologize for any inconvenience caused by the overbooked technician. Rest assured that we take your feedback seriously and will do everything possible to improve our service. We appreciate your business and hope to have the opportunity to se... read more

Business response:

Hi, Karen. Thank you for your feedback. We are thrilled that Jared provided you with excellent service and was very knowledgeable. We pride ourselves on having a team of experts committed to providing our customers with the best possible experience. Thank you for choosing us, and we look forward to serving you again soon!