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EnergyAid
- Solar Installation
- Sacramento, CA
About this business
Location details
1767 Tribute Road, E, Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Thank u for sending Brain and the other Tec.whom came out and kicked but on that new part and show me nothing but compassion for what they do .very professional young man thank you guys so very much. We need more guys like you guys in this world ,GOD BLESS YOU ALLÂ
Guy came late, no updates throughout the entire day, called and texted him no answer. Called dispatch/main office they have no idea where when or how long or what needs to even be done regarding the service call. Said theyd call back, and didnt. Finally "Preston" texts back saying hed be there "between 430 and 5", 1 hr past the scheduled 4 hr window mind you, no explanation or applogies, not even a call back on how system went once he completed. Worst experience Of a simple service call of All Time, made the WOAT list in one... read more
Business response:
Ariel, we apologize for our technician being late to your appointment. Unfortunately, he was running behind schedule the other day and we failed to communicate that to you in a timely manner. The good news is your system is communicating as it should. From our technicians findings: " I proceeded to contact Enphase where they have confirmed that system is working and actively producing as well as communicating to the network as intended.".Â
Great!! Jared was very professional!!Â
Business response:
Hi, Joseph. Thank you for taking the time to provide feedback. We are committed to providing a high-quality service and ensuring our customers have a positive experience. We take pride in our brand and strive to maintain our reputation as a trustworthy and reliable company. We appreciate your business and hope to continue serving you in the future.Â
Great! Preston was very professional!Â
Tech was nice and when queried said it would take maybe 15 minutes to replace outdated modems on my solar inverters and another 29 minutes to connect. Modem cards are maybe $300 each (need 2). Quote came back at nearly $5,000 ! That comes out to labor rate of over $4,000 per hour! You are a freaking rip off company and seem bent on fleecing your customers. How to improve? Charge a reasonable labor rate and don’t assume your customers are gullible idiots. They are not.Â
Great customer serviceÂ
Business response:
Hi, Bruce. Thank you so much for leaving us a stellar review!Â
Excellent serviceÂ
Business response:
Hi, John. It's great to hear your positive feedback! Knowing that our customers appreciate our service technicians' efforts is always encouraging. Establishing trust with customers requires honesty and transparency, which our technician was able to provide during the site visit. Thank you for recognizing our technician's hard work. Â
Price gouging.Â
Business response:
Hi Mark, We value your feedback and appreciate your input. Our business is committed to providing you with the highest quality service possible. We believe that our pricing reflects the value of our work, and we aim to be transparent in our pricing policies. We are always happy to provide a detailed explanation of the costs associated with any service we provide. Ultimately, we aim to ensure our customers are satisfied with our work. Â
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.8 star rating with 893 reviews.Â
When is EnergyAid open?
EnergyAid is closed now. It will open at 8:00 a.m.Â