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Escape Camper Vans – Los Angeles Campervan Rental
- Tours
- Inglewood, CA
About this business
Location details
4858 W Century Blvd, Inglewood, CA, 90304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 8:30 a.m. to 4:30 p.m. |
Escape Campervans has the worst customer service I have ever experienced. My wife and I were trying to plan a honeymoon when COVID-19 hit and our options became quite limited. Working in the outdoor industry myself I’ve seen adventure rental companies at events that I’ve worked and did some research and found escape campervans. Everything looked great on paper. We could take a one way trip to Seattle to see our friends and I could take my wife to Yellowstone, Glacier, and Olympic National Parks. All places she has never be... read more
DO NOT RENT FROM HERE. ruined a trip, left renters stranded with no solutions. unacceptable !
They leave people stranded and don’t honor their contracts
What an awful company, Rented my friends a van to go and attend a camping trip it broke down two days later and they are doing nothing for them and will not refund them any money they lost not only their vacation all their food and were left stranded, they told them to go rent a car !!!! WTF
Business response:
Karen, we feel utterly sorry about your friends' trip. While we refunded them in full, we know this isn't near enough to make up for it, and our president has been trying to reach them directly on the phone since Wednesday. They requested not to speak until next week, and our president is looking forward to that conversation. Please know we are not taking it lightly and want to do everything in our power to make it up to them. Best, Team Escape
This company completely ruined a delayed Honeymoon for my amazing friends. Their van broke down in Wyoming on the second day of their trip and the company isn't even offering a full refund. And gave them blood stained bedding to top it all off! Customer service is very important (now more then ever) Escape Campervans should do what is right or lose hundreds of potential customers. Make 100% sure you are covered and have a backup plan should you rent from them because they will leave you stranded.
Business response:
Hi Amber, we have not taken this situation lightly. We are utterly and completely sorry about what happened and are doing everything we can to make it right. Our president has tried to speak directly with Stephanie's mom and is looking forward to discussing everything with Stephanie and Kenneth this coming week, as they wanted to wait until next week to discuss. We refunded them in full on Monday as soon as we confirmed the transmission could not be fixed, but we know this does fix the past or give them their time back. Ther... read more
This company left my friends stranded with their broke down van and offered them no help with what was their postponed honeymoon. Absolutely disgusting. How do you people sleep at night?
Business response:
Hi Crystal, our team has been reaching out to Stephanie and Kenneth as well as Stephanie's mother all week in an effort to apologize and make up for our mistakes. Unfortunately they have not returned any of our president's phone calls. We look forward to speaking with them directly this coming week. Rest assured, these are the types of situations that keep us up at night - please know we are not taking this lightly. Best, Team Escape
Unprofessional. Don't leave ppl stranded, for starters.
vans breakdown and leave ppl stranded.
This is what is happening right now to my son and his wife. Here is a preview of how your experience with escape campervans could be: on our second day of our ten day national park roadtrip honeymoon, the maverick van we rented started having transmission issues. We absolutely understand that things can go wrong, and that’s fine, but our larger issue was this companies neglect, poor communication, and complete lack of desire to actually help us out. So after being stuck at our campsite in Yellowstone, their initial solution ... read more
Business response:
Hi Sonja, we are so sorry about your son's trip. Please know we have not taken this lightly. It has been top priority for our company, and we know that a full reimbursement of the trip, which we refunded on Monday, is not enough to make up for our mistakes. Our president is looking forward to speaking with Stephanie and Kenneth this coming week, when they requested to speak. While we can't change the past, we just want to make things right with them. Best, Team Escape
Frequently asked questions about Escape Camper Vans – Los Angeles Campervan Rental
How is Escape Camper Vans – Los Angeles Campervan Rental rated?
Escape Camper Vans – Los Angeles Campervan Rental has a 4.7 star rating with 1,272 reviews.
When is Escape Camper Vans – Los Angeles Campervan Rental open?
Escape Camper Vans – Los Angeles Campervan Rental is open now. It will close at 4:30 p.m.