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Essential Lending Inc
- Mortgage Lenders
- Fort Worth, TX
About this business
Location details
3509 Hulen St, #116, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
**** get in touch by phone, and email is slow to answer.
Business response:
*****, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at ************** or email us at *********************************** regards, ***************
I've contacted this company several times concerning my account with no success. There is no customer service. They attempt to talk down to you. They have a rewards program that they do not honor and make excuses for not honoring it I will not be patronizing this business anymore!
Business response:
*******, thank you for sharing your experience. We apologize for the inconvenience in communication and confusion about the rewards program. One of our team members will reach out to you to assist. In the meantime, if you have any pressing questions please reach out to ****************************** or call ************. Best regards. -Wise Loan
There is a tremendous amount of miscommunication among the representatives with Wise Loan. I would not recommend!
Business response:
*****, thank you for sharing your experience. We apologize your experience with us wasn't straightforward due to internal miscommunications. One of our team members will be reaching out to you to better understand the issue. In the meantime, if you have any questions you'd like addressed by email ****************************** or call ************. Best regards. -The ***********
this company doesn't know how to get things done. but when they need something from you they want it right on there then i am still waiting on my loan i got approved for $400 i was told it would be there monday but when i check on bank it wasn't there so i called them and i was told to press 1 so that i don't lose my place on call back still nothing i called 3 times and did the same thing still nothing so now i had been trying to get a hold of them to cancel my loan they are not responding to anything so if you are planning ... read more
Business response:
****, thank you for sharing your experience with us. We apologize for the inconvenience this has caused you along with the poor communication. One of our team members will reach out to you to rectify the situation. In the meantime, if you have any other concerns or questions, please email ****************************** or call ************. Best regards. -The ***********
Online I did INQUIRE about a $900 loan. But I exited without finishing.Then I ********** day $400 shows up in my checking account from this companywhich, Okaybut I was a little unsettled about it thinking of all the abuses that can be leveled by these many unscrupulous predators out there. I had no information including payment dates and $. Today I had an email about a pending payment they had scheduled for the 15th. So I called and told them that my SS benefit would not be there until the 17th.3rd Wednesday of every month. ... read more
Business response:
*****, thank you for sharing your experience. We apologize for the inconvenience and will be reaching out to you today to get this handled appropriately. In the meantime, if there's anything else we can do for you, please don't hesitate to reach out at ****************************** or call ************. Best regards! -The ***********
I received an offer in the mail offering a loan and I was in need of one I applied and got $400 then I was told the payback was *******. This is 300% interest. I sent the $400 back and changed my checking account
Business response:
**********, thank you for sharing your experience with us. We apologize for the inconvenience and have made attempts to get in contact with you. If you have any questions or concerns, please don't hesitate to reach out to ************ or email ******************************* Best regards. -The ***********
Horrible experience! I am an existing customer in good standing and I applied for another loan and was approved. It said to call for instant funding. After trying to talk to someone for over an hour, I was told my loan is denied because I accidentally clicked a button that said I was considering bankruptcy. I thought it said "have you ever filed", which I did 4 years ago. Just like most places nowadays, a logical person cannot undo a system issue. Why would anyone tell a loan company they are going to file bankruptcy? That's... read more
Business response:
******, thank you for sharing your experience with us. We appreciate the time you took to communicate areas of improvement. We apologize for the experience you've had and have emailed you directly to try and resolve the situation. If you have any questions in the meantime, please call ************ or email: ******************************* Best regards! -The ***********
I set up an ach debit for my account, went back to check it because I got a phone call my loan was past due, and my ach info said it was not on file.Made 1st payment by phone. 2nd payment same situation even though I told them to make it come out automatically. It's a day late and I called and was hung up on several times. They finally called back and said my account is in collections. They won't be seeing any repayment at this rate.
Business response:
*****, we apologize for the poor experience you've had so far. At Wise Loan, we aim to go the extra mile for our customers. One of our team members will reach out to you to address your questions and concerns. In the meantime, if you'd like to reach out to us please email ****************************** or call ************. Best regards! -The ***********
If I could give a negative review I would that's what they deserve approve me after I apply I kept avoiding them I was sent email after email so I respond and when I did I was asked for proof of address sent it in didn't hear from them for days I called and checked on my loan said I needed more info so I told rep cancel my loan now I' receiving mail to apply leave me alone if I was approve why keep asking for more info
Business response:
Lantanya, we apologize you've had such a negative experience. This is not the Wise Loan way. One of our team members will reach out to you to assist. In the meantime, if you have any other questions or concerns, please reach out to us at ****************************** or call ************. Best regards! -Wise Loan
Frequently asked questions about Essential Lending Inc
How is Essential Lending Inc rated?
Essential Lending Inc has a 4.2 star rating with 277 reviews.
When is Essential Lending Inc open?
Essential Lending Inc is closed now. It will open at 7:00 a.m.