Essential Lending Inc

4.2

Mortgage Lenders
Fort Worth, TX

About this business

Finance Mortgage Lenders

Location details

3509 Hulen St, #116, Fort Worth, TX, 76107, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 6:00 p.m.
Tue	7:00 a.m. to 6:00 p.m.
Wed	7:00 a.m. to 6:00 p.m.
Thu	7:00 a.m. to 6:00 p.m.
Fri	7:00 a.m. to 6:00 p.m.
Sat	7:00 a.m. to 4:00 p.m.
Sun	9:00 a.m. to 5:00 p.m.

4.2277 reviews

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Claude C

3 years ago

Very disappointing experience! I needed to borrow money for a short period of time (2 days) and they changed me $194 to borrow $400 for 2 days! Unbelievable! I think they violated ***** Usury law.

Business response:

******, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. One of our team members reached out to you to address your concerns; Do not hesitate to contact us directly at ************** or email us at ****************************** if you have further questions.Best regards, Wise Loan

Roy B

3 years ago

I was sent documents to a loan that I did not apply for. I was also sent a payment scheduled to a loan that I did not apply for. I have not signed any documents nor have I received a the funds that are shown in an account that was set up. I will be calling tomorrow to find out what the deal is. This is shady

Business response:

***, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. The call center team already reached out, but if we can be of further assistance, please do not hesitate to contact us directly at **************.

Benito H

3 years ago

Called and requested a call back and never received one. The loan was approved when I never finished signing the paperwork. Looked at the paperwork for repayment and saw that I would have to repay over 2k for a $400 loan.

Business response:

******, Thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We apologize for the communication difficulties. One of our team members did reach out with your loan agreement this week, but we haven't heard back from you. Please do not hesitate to contact us directly at ************** with any further questions or concerns.Best regards, Wise Loan

Jason G.

3 years ago

**************** ***** plus they cant seam to return calls and it feels like they dont want you to borrow from them since they at more and more for you to do.

Business response:

*****, Thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. One of our team members did reach out to you, but we haven't heard back. Please do not hesitate to contact us directly at ************** so we can further address your questions and concerns. Best regards, Wise Loan

Christopher W

3 years ago

Horrible customer service. How do you send an email saying congratulations your approved but yet I call and the guy on the phone sounds like he’s in a massive call center and says your not approved. Has the nerve to also tell me when I asked for a supervisor or manager or even loan approval department that I can’t speak to them they arnt there. When you have someone not comfortable giving someone like that your info you should pass them to higher ups. This is by far the worst I have ever dealt with and I got told it could be... read more

Business response:

***********, thank you for your sharing your experience with us. We apologize for the negative experience you had. At Wise Loan, we always want to be a transparent advocate for our customers and team members as we strive to make our customers financial life better. Our team communicated with you via email and will follow up with a phone call as well later today. In the meantime, if you have any other questions or concerns, please contact ************. Thank you. -Wise Loan

Ashley C

3 years ago

Takes forever to do a three way call for bank verification. Everyday I call, they tell me a loan manger would be contacting me to do the bank call and I’m still waiting for that call. I’ve also scheduled an appointment three times online and still haven’t heard back from them.

Business response:

******* thank you for providing your experience. We apologize for the difficulties youre having with bank verification and in reaching us. One of our team members will be reaching out to you to help remedy this situation. In the meantime, please contact our call center at ************ if you have further questions or concerns. Thank you. -Wise Loan

Danielle J

3 years ago

I was told SEVERAL times i would receive a call back & did NOT. I asked SEVERAL times for a payment schedule & had to call 4x's before someone emailed me, nit to mention the SUPER high interest rates! ?????????????????????

Business response:

********, thank you for taking the time to share your experience with us. We apologize for the difficulties in communication youve experienced with our team. It is our goal to be there for you and meet your needs in a timely fashion. One of our team members has been in communication with you via email, and we hope your questions and concerns have been addressed. If you wish to learn more about how we can better serve you and address your concerns about payment schedule and interest rates, please contact us at ************. T... read more

CYNTHIA W

3 years ago

This company spends a lot of time telling you that have been approved. They never answer the phone. I do not not believe they do quick funding. Ive spent 2 weeks trying to connect and still to no avail.

Business response:

*******, thank you for sharing your experience with us. At Wise Loan, we aim to connect with all our customers and hope you give us the opportunity to address your concerns. One of our team members will reach out to you soon. In the meantime, if you have any additional needs, please reach out to our customer support line at ************. Thank you.