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Extended Stay America - Akron - Copley - East
- Hotels
- Copley, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
185 Montrose W. Ave., Copley, OH, 44321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean, but tv didn't work
Business response:
Dear Shelly, Thank you for your feedback. We’re glad to hear that the room was clean. We apologize for the inconvenience caused by the TV not working and understand how important it is to have fully functioning amenities. We are addressing this issue with our maintenance team to ensure it is resolved promptly. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to provide a better experience on your next visit. Sincerely,Hotel Management
Good
When I come into town I always stay at this extended stay,and this is the first time it’s been dirty.Overall stay was decent.The housekeeping is horrible.They don’t clean under the bed and there was what look like dried up bodily fluids on the bed skirt.There was also overflow of garbage in the back hall by our room. They need more help!!!
Business response:
Dear Dionne, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This is not the standard we uphold, and we will address these concerns with our housekeeping team to ensure proper cleaning procedures are followed. We appreciate your comments and will work to improve our service. We value your loyalty and hope to provide a much better experience on your next visit. Sincerely,Hotel Management
Scanty amenities inside kitchen and no utensils etc. whatsoever. The bathroom didn’t have any bath towels at all. Breakfast should not be called as a breakfast as it’s not even close to that word.
Business response:
Dear Subratej, Thank you for your feedback. We apologize for the lack of amenities in the kitchen, missing bath towels, and the breakfast offerings not meeting your expectations. We are addressing these issues to ensure better provision of essential items and improvements to our breakfast selection. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. We appreciate your comments and hope to welcome you back for a more enjoyable experience.Sincerely,Hotel Management
Didn't like when I was locked out of room that had to wait until next mourning too full access again
Business response:
Dear Donald, Thank you for your feedback. We apologize for the inconvenience you experienced being locked out of your room and having to wait until the next morning for access. This is not the level of service we aim to provide, and we will discuss your concerns with our team to prevent it from happening in the future. Your comfort and satisfaction are important to us. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
Ok
Business response:
Dear Donald, Thank you for your feedback. We appreciate you taking the time to share your thoughts. Please provide more details about your stay so we can address the issues and improve our services. Your input is valuable in helping us enhance our guest experience. We look forward to welcoming you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Akron - Copley - East
How is Extended Stay America - Akron - Copley - East rated?
Extended Stay America - Akron - Copley - East has a 4.3 star rating with 895 reviews.
When is Extended Stay America - Akron - Copley - East open?
Extended Stay America - Akron - Copley - East is open now. It will close tomorrow at 12:00 a.m.