Extended Stay America - Akron - Copley - East

Business response:

Dear Alicia, Thank you for sharing your thoughts with us. We're glad to hear our team member left a positive impression during your visit. We also appreciate your candid remarks regarding your overall experience. While we're pleased you found your stay generally acceptable, we regret any shortcomings you encountered. Your feedback is important and helps guide improvements. We hope to welcome you back for a more seamless and elevated visit in the future. Sincerely, Hotel Management 

Business response:

Dear Shannon, Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations. Your comments are important and help us strive to provide a more enjoyable and seamless stay for all our guests. We hope you will consider giving us another opportunity in the future to deliver a more satisfying visit. Sincerely, Hotel Management 

Business response:

Dear Xi, We are glad to hear you enjoyed the surrounding neighborhood—it’s always great when the location adds to the overall experience. Thanks so much for sharing your thoughts with us. We hope to welcome you back to Extended Stay America soon and provide an even more enjoyable stay next time! Sincerely, Hotel Management 

Business response:

Dear Guest, It is great to hear you had a positive time during your stay! We are always happy when guests leave feeling satisfied and well taken care of. Your feedback means a lot to us, and it is a pleasure knowing your visit went smoothly. Thanks for choosing Extended Stay America—we’d love to welcome you back whenever you're in the area again! Sincerely, Hotel Management