Extended Stay America - Albuquerque - Airport

Business response:

Dear Christopher, Thank you for taking the time to tell us about your visit. We are happy your overall experience was pleasant and that our hotel was ideally located for everything you wanted to experience on this visit. However, we are sorry if there were any issues that kept your visit from being perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Maria, We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management 

Business response:

Dear Maria, We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management 

Business response:

Dear Kim, We greatly appreciate your time and effort in reviewing your stay with us. We are glad to hear that your overall experience with our hotel was pleasant. However, we apologize for any issues you may have encountered during your stay that kept it from being perfect. Your feedback has been shared with our housekeeping team for immediate review and action. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management 

Business response:

Dear Armin, Thank you for sharing your review with us. We are thrilled to learn about your positive experience with our services. Team members such as Mack embody the passionate and dedicated spirit of service that we hold in high regard, and we are delighted that our attentive hospitality made a lasting impression on your stay. We look forward to the opportunity of hosting you again at Extended Stay America in the days to come.Sincerely,Hotel Management 

Business response:

Dear Victor, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Dear Brennan, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry we did not meet your expectations. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Tillisa, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management