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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little overpriced The room was near the highway so it was a little noisy. A little overpriced for what you get but it was pet friendly which is what I needed. The grab and go breakfast was very disappointing, just coffee, muffins, granola bars and oatmeal. The room needed some repairs. And housekeeping is not included in the price.
Business response:
Cynthia, thank you for the glowing review of Extended Stay America! We are glad to see from your rating that you had a pleasant stay overall. However, we regret not meeting some of your expectations and your disappointment with your breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
It was clean but building needs renovation
Business response:
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us, as we strive to improve with each and every stay.We greatly appreciate your comments about aspects of the suites which need updating. It is a pleasure to announce we will be implementing many upgrades to the property very soon! We would love for you to stay with us again as it would be a pleasure to personally welcome you back to our new and improved hotel. Sincerely, Hotel Management
I liked having the little kitchen but the beds were a bit small and we found a couple live cockroaches in the room.
Business response:
Thank you for selecting our hotel for your lodging needs. We are pleased you liked the kitchenette in your room. However, we are sorry for the issues you experienced with the outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope to see you again soon Sincerely, Hotel Management
Great Stay Great! The place was clean and well maintained. The front desk people were very friendly and quick to assist. The area was very quiet. It was about 1.5 hrs from Philly but close enough to the next mall/outlet which was great.
Business response:
Yolanda, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is nice to know you found our hotel well-maintained and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I usually don’t have a problem here but this time I encountered a bug in my bathroom. There was also somebody else’s hair still in the shower. I stay here a lot for work and won’t be going back unfortunately.
Business response:
Renee, thank you for being our guest. We apologize for the pest and housekeeping issues you encountered during your stay. We have shared your concerns with the appropriate team to take corrective measures and ensure future guests do not experience the same. We understand your frustrations and are sorry for the inconvenience this caused. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,122 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.