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Extended Stay America - Amarillo - West
- Hotels
- Amarillo, TX
About this business
Location details
2100 Cinema Dr., Amarillo, TX, 79124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic room It says breakfast included, but when I checked in, the receptionist said there's a coffee bar in the morning, then the next morning I found out, it's only coffee, tea, and hotwater. I asked, she said she doesn't know when the breakfast will arrive. There are no hairdryer, no paper cups, no telephone in the room towels are very old.
Business response:
Lynn, thank you for staying at our hotel. Although you had an overall pleasant time with us, we are for the disappointment you had with our breakfast offerings and sorry you were unaware of our hotel policy. Please know, kitchenware of your suite along with the in-room amenities are kept at the front desk and are complimentary. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope to host you back in the future so that we can provide you wit... read more
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Friendly staff. Quiet location. Clean room and bathroom.
Business response:
Beth, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Cleaness 3rd time to stay there and the last two times rooms were not cleaned.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during the last two visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Bed were comfortable. When we stayed, they were having to hot water issues and shower was just lukewarm. Not very convenient plugs along wall with bed.
Business response:
Carol, thank you for choosing Extended Stay America. We are glad to know you enjoyed our cozy beds and that you had a pleasant time with us. However, we regret if any inconvenience caused. Thank you again for staying with us, we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Amazing stay at extended stay
Business response:
Venkatesh, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Carri, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Amarillo - West
How is Extended Stay America - Amarillo - West rated?
Extended Stay America - Amarillo - West has a 3.3 star rating with 1,848 reviews.
When is Extended Stay America - Amarillo - West open?
Extended Stay America - Amarillo - West is open now. It will close tomorrow at 12:00 a.m.