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Extended Stay America - Anchorage - Downtown
- Hotels
- Anchorage, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
108 E. 8th Ave., Anchorage, AK, 99501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Except the friendliness of the front desk there is nothing positive about this stay
Business response:
Thank you for choosing us and for rating your experience. We regret that we missed opportunities to provide you with a perfect stay. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
It was okay to stay there. Frig door was backwards, no ice available. Not sure I'd use their accommodations again with Aptel not far from there.
Business response:
Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Short taxi from the airport. Downtown so the area was empty when we arrived. Clerk made us wait 3-5 minutes while she did paperwork before she acknowledged us. She was fine after that. No coffee in the rooms, but pots were available if you asked. Then asked for coffee, no condiments were offered. We waited until morning to go get some. Breakfast was just oatmeal packs and prepackaged muffins. Granola bars.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room is ok, but hallway carpets need some cleaning, got into the shower and got out only to find there were no towels (when I called down they asked me to come get them), no utensils or any items in the “kitchen”, and “breakfast” is a sorry name for the coffee and few food items offered.
Business response:
Thank you for taking the time to review your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Okay Everything was good. It does need some updating. The carpets on the stairways are groody...yuck. Also, the fridge was not cleaned out from the people before us.
Frequently asked questions about Extended Stay America - Anchorage - Downtown
How is Extended Stay America - Anchorage - Downtown rated?
Extended Stay America - Anchorage - Downtown has a 4 star rating with 1,141 reviews.
When is Extended Stay America - Anchorage - Downtown open?
Extended Stay America - Anchorage - Downtown is open now. It will close tomorrow at 12:00 a.m.