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Extended Stay America - Anchorage - Downtown
- Hotels
- Anchorage, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
108 E. 8th Ave., Anchorage, AK, 99501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good front desk staff, poor room condition T.V. had a ding in the screen, notified staff so I wasnt to blame. Looked like dried blood spots on bathroom floor. Outlets not in a good place for plugging in devices and when tried to plug in they wouldn't hold the cord unless you bent a prong so it would apply pressure. Adverised a pool but it was closed with covers over windows and no estimated time it would be fixed. "Breakfast" consisted of pre-packaged muffins, breakfast bar and coffee.
Business response:
Dear Joshua, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer se... read more
Carol goes above and beyond! Hotel stores luggage This hotel is Wonderful! Carol (assistant manager, I think) at the front desk is beyond good, she goes the extra mile!! We had late flights out of Anchorage, so she stored ALL of our luggage in the office, so we didn't have to lug it with us. She smiles all the time and is very helpful with every question. She let us hang out in the lobby for 2 hours when we got back from exploring before our flight also. The girl at the front desk when Carol left at 5 was also very nice and ... read more
Abou checked us in and made us feel at home.
Business response:
Dear Lane, Thank you for your generous review of your stay at Extended Stay America! We're thrilled your check-in was seamless and that Abou made you feel at home during your stay. Providing a welcoming experience is a top priority for us, and we're delighted that he could ensure your stay started on the right note. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
Was nice and comfortable as always
The hotel is far from downtown where stores and restaurants are located. The hotel has no restroom or toilet at the lobby which is very inconvenient especially if you’re waiting for the room and we need to wait until 3pm for check in. Strict policy is applied for check in time unlike in other hotels if the room is ready they will let you check in early. The room was renovated but looks old. Cabinets are dusty. When we checked in there was a used bath towel hanging at the bathroom door, facial tissue was half way used. The li... read more
Business response:
Dear EMMA, Thank you for being our guest and taking the time to comment about your stay. We appreciate your kind remarks about our renovated rooms. However, we apologize for the inconveniences you faced, including the location and check-in process. Your comments about cleanliness and room amenities have been noted, and we will take steps to address them. We hope you will consider staying with us again, and we will strive to provide a more pleasant experience.Sincerely,Hotel Management
I will be back to stay here again.
Frequently asked questions about Extended Stay America - Anchorage - Downtown
How is Extended Stay America - Anchorage - Downtown rated?
Extended Stay America - Anchorage - Downtown has a 4 star rating with 1,141 reviews.
When is Extended Stay America - Anchorage - Downtown open?
Extended Stay America - Anchorage - Downtown is open now. It will close tomorrow at 12:00 a.m.