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Extended Stay America - Anchorage - Midtown
- Hotels
- Anchorage, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 E. 34th Ave., Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Very disappointing Short staffed. No cleaning staff. Old building. Staff was freindly though
Business response:
David, thank you for taking the time to share your feedback. We are sorry your stay was not a pleasant one and regret our hotel did not meet your expectations. We value your comments as we are always looking for ways to improve. On a positive note, we are pleased you liked our associates. Thank you for choosing us, and we hope you will stay with us the next time you visit this area. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Magnolia, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Trash all over the place outside. Had someone sleeping beside my vehicle one day. I set the smoke detector off twice when cooking, poor air circulation or sensor too close. Eggs froze in the egg holder on refrigerator door. TV guide was way off even if it was set for east coast time.
Business response:
Leah, thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered, and your feedback is shared with the housekeeping team for review and action. Please also accept our apologies for the inconvenience you encountered in your suite, and we regret the frustration it caused. Your comments matter a lot, so we have shared them with the maintenance team for review and action. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Since... read more
Staff is really rude and inconsiderate . They knew my sister had possibly been in contact w someone w covid and put us up in a hotel just to be safe paid for a whole week (we were not in any harm as we were not in contact) my sister was just being cautious. But the staff was rude she stated she did not feel comfortable but they made her come in just to see her id even tho she was not staying and I was on the reservation ..... very very rude staff .
Business response:
Thank you for taking the time to share your feedback. We are extremely sorry for the rude behavior of our associates, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, but we regret this was not in your case. Our leadership team has spoken with the individuals to remind them our main goal is to provide outstanding customer care to our guests. We hope you will choose us again in the future so we can provide you with the hospitality we are known for. Sincere... read more
Business response:
Shaylee, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Mediocre Property The woman at the front desk staff was great - very courteous and helpful. The cleanliness of the room and outside areas were disappointing. The bathroom floor was dirty and there were tons of trash all around the outside of the property. Additionally, there were groups of people hanging outside the hotel that were clearly not guests. Some were sitting right inside the doors and stated to me, "we're just using the free wifi". There were groups of kids hanging behind the building with loud music while others ... read more
Business response:
Thank you for your feedback. Although you liked our friendly staff, we apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We are sorry for the inconvenience and hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I like the suite, because I was able to get some business work finish while in town. The room was clean. But I didn’t like the drunk people hanging out at the entry door.
Business response:
Rosemary, thank you for your review of Extended Stay America. We are glad you liked your refreshing suite. We value your comments and hope to see you soon whenever your travels bring you into the city. Sincerely, Hotel Management
The lady Julie at the front desk was so sweet. Very attentive to my wants n needs.
Business response:
William, thank you for posting such kind comments about our hotel, especially about our staff. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received during your stay. Your compliments will be shared with Julie. On behalf of everyone at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Anchorage - Midtown
How is Extended Stay America - Anchorage - Midtown rated?
Extended Stay America - Anchorage - Midtown has a 4 star rating with 1,181 reviews.
When is Extended Stay America - Anchorage - Midtown open?
Extended Stay America - Anchorage - Midtown is open now. It will close at 11:00 p.m.