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Extended Stay America - Anchorage - Midtown
- Hotels
- Anchorage, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 E. 34th Ave., Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Room first assigned to us had not been cleaned or the current guests still occupied the room. Another room had to be assigned. Clerk first registered us under the wrong name. Lots of confusion at check-in. I wish ice and vending had been available on site.
Business response:
Tammy, thank you for taking the time to share your feedback. We apologize that there was a mix-up with your room reservation. We’re investigating what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We also want you to know that every room in our hotel have a full-size refrigerator which includes ice trays for our guests' convenience and that is why we do not have an ice machine on our property. We hope you will consider giving us a second chanc... read more
It's not a reflection of the hotel, but I felt a little unsafe... A lot of weird people around. Maybe just a bad part of town...
Business response:
Thank you for your review of our hotel and for sharing your feedback. We’re disheartened to read you felt unsafe while you were here with us. Please know we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not as advertised. The staff member at the front desk was quite rude. There was no shuttle around anchorage as advertised and the business center didn’t have a computer. The microwave in our room didn’t work and the lady at the desk said the breakfast items didn’t arrive in the shipment. The can for the airport shuttle was in the shop so they paid for a cab. Everything seemed to be going wrong or broken. Maybe that is why the staff member was crabby.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Waited over a hour to just check in. Hot lobby. Front desk clerk disappeared for 20 minutes.
Business response:
Thank you for taking the time to share your feedback. We are pleased you choose to stay with us, but we are sorry for the wait time issues you experienced during your stay. We regret the inconvenience you had and have shared your concerns with our front desk team to be more diligent in our service delivery. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Was a smoking room and I don’t smoke
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced due to smoke smell. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Bed was a little hard and room temperature was high when we arrived, Location was good and it was a quiet night.
Business response:
Thank you for your comments. We are glad to read you had an overall pleasant visit and liked our location. However, we aresorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
Couldn't turn the heat off on a hot summer day. Frond desk said that someone would be up in 2 minutes. Half hour later no one showed up. Several more phone calls to the front desk someone showed up and opened a cover on the heater that had a sign on it stating that heat controls were on the wall. Clearly that was not the case. There were not enough front counter staff to manage the property and the instructions for operating equipment in the room were very misleading . Only one small light in the bathroom .
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Had a room right near the front desk so not quiet, bed pretty hard and not very comfortable. Clean though
Business response:
Please accept our apologize for the noise and that you disappointed with the bedding. Your concerns in regard to the bed will be shared with our respective team. Our front desk is available to resolve issues of noise, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Charles, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Anchorage - Midtown
How is Extended Stay America - Anchorage - Midtown rated?
Extended Stay America - Anchorage - Midtown has a 4 star rating with 1,181 reviews.
When is Extended Stay America - Anchorage - Midtown open?
Extended Stay America - Anchorage - Midtown is closed now. It will open at 7:00 a.m.