Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Edward, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Melinda, thank you for reviewing your visit to Extended Stay America. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the inconvenience you mentioned. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the amazing feedback at Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and that you all enjoyed our delicious breakfast. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We are grateful for the recommendation and look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Jacob, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Alethro, thank you for choosing to stay with us at Extended Stay America. We're glad to know our location was ideal for you and you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Crystal, thank you for being our guest. We're glad you liked having a kitchenette in your room, but we're sorry for the odor you experienced in your room. Please know we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Devone, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management