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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room.. NO ICE machine. Room small, great location..
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location worked well for you and that you liked your well-appointed room. However, we're sorry for not meeting some of your expectations. Kindly note, every room has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine on the floors. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice spacious room. Hot coffee in the AM. No maid servicing during my 3 day visit. AC in bedroom barely worked. Small shower.
Business response:
Monty, thank you for choosing us. It’s a pleasure to know you liked the spaciousness of your suite and enjoyed our complimentary grab-and-go breakfast. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we have alerted our maintenance team about the HVAC unit, and they are checking it immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Bring your back brace to move stuff! The layout of the room was so uncomfortable I literally moved the furniture. The bed was right up against the ac so the air wasn't cooling the room it was so hot in there. You would have had to sit on the sofa to see the tv not the bed. The desk hair was inches from the fridge so you cannot open the fridge if the chair is there. The fridge door opened in the wrong direction so u have to squeeze between the desk and the wall in order to get in the fridge.
Business response:
Kimberly, thank you for choosing us. We are sorry we missed meeting your expectations and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The Extended Truth The building lobby had an odor. The smell of furniture that had been lived in and not deodorized in awhile. Nonetheless the room was clean and we'll stocked. Breakfast is a joke, substandard coffee and no protein
Business response:
JAMES, thank you for choosing Extended Stay America for your stay. Although it is good to know you liked your well-appointed room, we regret the odor issues you had and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Clean and well kept. Staff was very nice. A very pleasant stay.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and liked the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
We were staying for my daightere’s medical appointments across the street. The hotel staff was extremely accommodating. Even when we needed ice for medication, the front desk clerk figured out a solution. When we had trouble with the shower in our room, they immediately offered to move our room and then apologized for the inconvenience. Will definitely stay here again for future medical appointments.
Business response:
Rachel, thank you for your recent stay at Extended Stay America while you were here for medical appointments. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. However, we regret the inconvenience you faced but are glad that it was resolved up to your satisfaction. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,594 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.