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Extended Stay America - Atlanta - Duluth
- Hotels
- Duluth, GA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3430 Venture Parkway, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Small television, small bathroom, old food and dirt under chair. No plates, silverware etc in kitchen area. Website did not state this had to be asked for. I went until the last night without these items and finally offered to pay for them and was told how to get them. Two different hotels with same name side by side, no way of telling which staying without stopping and asking.
Business response:
Thank you for the feedback. We apologize for the inconvenience you encountered in your room and with the lack of in-room amenities. We are also sorry for the cleanliness issues and have shared your comments with our housekeeping staff so that they can take the necessary steps. Also, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We will definitely follow up on your observation... read more
It was difficult to find the right entrance but otherwise a pleasant stay. Comfortable bed, clean bathroom, and simple furnishings.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
딱 가격 만큼 가격 만큼의 가치인 것 같습니다.
Business response:
Taewoo, thank you for being our guest. We are glad to know you found us to be a good value and had a pleasant stay with us. We hope to earn your highest rating on your next visit. Sincerely, Hotel Management
Because this is a Extended Stay hotel lots of people cook themselves so the halls and our room smelled of different foods. I was not prepared to schedule how often someone took out the garage or brought clean sheets and towels. Very minimalistic hotel. Good if that is all you expect.
Business response:
Kate, thank you for being our guest. We are pleased overall you had a pleasant visit, but we are sorry you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback you provided and we hope you will sta... read more
The room we was in had red finger nail polish or blood stained in the carpet and all over the tub ... not pleasing to see when you walk in ... carpet needs to be up and redone
Business response:
On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. We regret if some steps were missed in preparing your room. We will immediately discuss your comments with the head of our housekeeping associates, and we will promptly address these issues to improve our services. We hope you will consider giving us another opportunity to serve you and to provide you with an excellent hotel experience. Sincerely, Hotel Management
The Prototype Extended Stay Walter is the best... So personalible and fair. He has a leadership mindset and is an asset to ESA in every way.
Business response:
LaTisha, it is disturbing to read about your experience with our staff, and we sincerely apologize for it. This is not the impression we like our guests to leave with. We assure you a ""rude"" staff is not acceptable, and we will be working with my team to correct this. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Duluth
How is Extended Stay America - Atlanta - Duluth rated?
Extended Stay America - Atlanta - Duluth has a 4.4 star rating with 920 reviews.
When is Extended Stay America - Atlanta - Duluth open?
Extended Stay America - Atlanta - Duluth is open now. It will close tomorrow at 12:00 a.m.