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Extended Stay America - Atlanta - Duluth
- Hotels
- Duluth, GA
About this business
Location details
3430 Venture Parkway, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we was in had red finger nail polish or blood stained in the carpet and all over the tub ... not pleasing to see when you walk in ... carpet needs to be up and redone
Business response:
On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. We regret if some steps were missed in preparing your room. We will immediately discuss your comments with the head of our housekeeping associates, and we will promptly address these issues to improve our services. We hope you will consider giving us another opportunity to serve you and to provide you with an excellent hotel experience. Sincerely, Hotel Management
The Prototype Extended Stay Walter is the best... So personalible and fair. He has a leadership mindset and is an asset to ESA in every way.
Business response:
LaTisha, it is disturbing to read about your experience with our staff, and we sincerely apologize for it. This is not the impression we like our guests to leave with. We assure you a ""rude"" staff is not acceptable, and we will be working with my team to correct this. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Great management and overall staff It is amazing and very peaceful.
Business response:
Maegan, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Staff was curious, but seemed to be in other places every time I came to the front desk. There was a smell of seafood and weed as I walked into the lobby. The room was clean and quiet.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you had a pleasant visit and that you liked your accommodations. However, we regret the service issue and the odor you had. We appreciate your comments and will share it with the appropriate teams. Thank you for the nice rating, and we hope to see you again soon. Sincerely, Hotel Management
Best extended stay in GA. Randy is so nice and understanding, and the entire staff are very respectful and friendly. The place has no bugs, is very big and spacious, and quiet as well. We love it here. We will continue to book our stays here throughout the future. Thank you very much!
Business response:
Thank you for making us your preferred choice of hotel. We are glad you loved our spacious, well-maintained property and had a great stay. We will definitely share your compliments with Randy. It will surely put a smile on his face! We look forward to your next stay at Extended Stay America. Thank you once again. Sincerely, Hotel Management
I love how I was greeted and felt as if my opinion actually mattered. I was able to see the room before purchasing and the staff was just amazing. So clean and would 100% stay again and I plan to.
Business response:
Thank you for the great review of your stay at Extended Stay America! We are glad you loved our spotless property and friendly staff. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
The staff was very courteous and check in was quick.
Business response:
Stephanie, thank you for choosing Extended Stay America. We are delighted to know how much you appreciated easy check-in and the excellent service provided by our staff. It was a pleasure having you as our guest, and we hope to see you again soon Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Duluth
How is Extended Stay America - Atlanta - Duluth rated?
Extended Stay America - Atlanta - Duluth has a 3.4 star rating with 1,531 reviews.
When is Extended Stay America - Atlanta - Duluth open?
Extended Stay America - Atlanta - Duluth is open now. It will close tomorrow at 12:00 a.m.