Extended Stay America - Atlanta - Duluth

Business response:

Dear Julia, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear jinpei, We pride ourselves on providing an exceptional stay for our guests, and it means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return. We hope to see you again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Greg, We are happy you loved your time with us! Thank you for your generous compliments about our welcoming and entertaining staff. We shall share these remarks with the team and keep doing such great work. Having you as our guest was a pleasure, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for the review and for making us part of your travel plan. We are glad that the stay was pleasant and that we met your expectations for a comfortable location. However, we are sorry for the difficulties in accessing the right hotel. Your remarks have been shared with the team concerned for further improvement in this area. Please return, and we hope to welcome you here soon with a better version of our services.Sincerely,Hotel Management