Extended Stay America - Atlanta - Gwinnett Place

Business response:

Thank you for reviewing your recent stay. Although you liked our friendly service, we are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

John, we are sorry for the problems you encountered while you were here. We will be working with our front desk team to improve the check-in experience. We appreciate you sharing your observations, and they help us focus our efforts in the areas of our property that needs our attention. We will make a note of your comments as we plan any changes to our breakfast offerings. We hope you will stay with us on another occasion so we can provide you with a much more satisfying stay. Sincerely, Hotel Management 

Business response:

Asia, thank you for your review of our hotel. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your spotless room and our Front Desk associates. However, we apologize for the disturbances you experienced while you here. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Managemen... read more

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Please consider givin... read more

Business response:

Norma, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our spotless property. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management