Extended Stay America - Atlanta - Gwinnett Place

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management 

Business response:

Steve, thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Although from the rating it suggests you had a pleasant visit, we are sorry for the bug in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Thank you again, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dwayne, thank you for selecting Extended Stay America on your trip to our city. We are delighted to see your rating as it suggests you liked our offerings and that you had a great stay. Your constructive feedback regarding the upkeep of our property is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management